The posting
As a Solution Delivery Consultant, you’ll help clients set up and use the financial and billing features of Netsmart’s software. You’ll work hands‑on with system configuration, testing, and troubleshooting while partnering with clients to align the software with how they manage revenue and financial workflows.
About Netsmart At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion!
For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our technologies and offerings beyond the EHR by embracing new trends that empower healthcare professionals to provide the best possible care.
What You’ll Do
Client Consulting & Implementation
- Guide clients through solution design, configuration, testing, training, and adoption.
- Translate technical concepts and project updates into clear guidance for client stakeholders.
- Build strong client relationships through meetings, workshops, and ongoing support.
Financial Solutions & NX Upgrades
- Configure and validate financial and revenue-cycle workflows, including billing, claims, payments, and financial data.
- Support Netsmart NX upgrades that modernize legacy EHR platforms, including myAvatar, myEvolv, and myUnity, with web-based, customizable user experiences.
- Assess current-state workflows, translate requirements into solution designs, and guide clients through upgrade readiness and adoption.
- Troubleshoot configuration, integration, and data issues while clearly communicating risks and resolution status.
Testing, Training & Improvement
- Test system configurations and financial outputs to confirm accuracy and go-live readiness.
- Lead end-user training and promote successful solution adoption.
- Document outcomes, maintain implementation guidance, and recommend process improvements.
- Share knowledge and collaborate across teams to strengthen delivery and prevent escalations.
Required Qualifications
- Possess a bachelor’s degree or equivalent relevant experience.
- Bring at least one year of experience in healthcare IT, systems implementation, technology consulting, or a similar client-facing role.
- Demonstrate strong written and verbal communication skills.
- Apply proven problem-solving and decision-making abilities.
- Work effectively in fast-paced, sometimes ambiguous environments.
- Adapt quickly and demonstrate a willingness to learn new technologies.
Technical Skills
- Configure, test, and troubleshoot systems.
- Use SQL for basic queries, data review, and troubleshooting.
- Apply a working understanding of databases and data structures.
Preferred Skills
- Experience with Salesforce or similar CRM platforms.
- Knowledge of accounting principles or Revenue Cycle Management.
- Experience with Netsmart EHR solutions, NX environments, or Netsmart client industries.
- General understanding of AI and automation in solution delivery.
Work Environment & Expectations
- Work onsite in Overland Park, Kansas, with up to 20% travel.
- Support clients across multiple time zones, including occasional extended or non-traditional hours.
- Work comfortably in a collaborative, client-facing consulting environment.
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
