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Open nowPosted 667 days ago

IT Tier 1 Help Desk

nettechnology2 open roles

Pay
$50,000 – $70,000 a yearly
Where
Middleton, WI
Work mode
On site
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Your applicationOpen nowIT Tier 1 Help Desknettechnology · Middleton, WI

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 667 days ago

The posting

Job Title: IT Help Desk Tier 1

Summary:

Provides first-level technical support to end-users experiencing computer, software, hardware, or network issues. This role focuses on resolving basic technical problems and escalating more complex issues to higher-level support teams.

Responsibilities:

  • Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person.1
  • Troubleshoot and resolve common technical issues, such as password resets, software installations, printer problems, and basic network connectivity issues.
  • Guide users through diagnostic procedures to identify and resolve problems.
  • Accurately document all support requests and resolutions in a ticketing system.
  • Escalate unresolved issues to Tier 2 support or other appropriate teams.
  • Maintain a high level of customer service and professionalism in all interactions.
  • Provide basic training and guidance to end-users on software and hardware usage.
  • Contribute to knowledge base articles and documentation to improve self-service support resources.

Qualifications:

  • High school diploma or equivalent; associate's degree in a related field preferred.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Strong customer service and communication skills.
  • Ability to troubleshoot and resolve basic technical problems.
  • Familiarity with ticketing systems and remote support tools.
  • CompTIA A+ certification or equivalent is a plus.

This is a general job description and may vary depending on the specific company and industry.

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