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Open nowFirst seen 25 hours ago

Customer Advisor

Network Plus113 open roles

Pay
£18,720 – £29,741 a year
Where
Great Sankey, Warrington
Work mode
On site
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Your applicationOpen nowCustomer AdvisorNetwork Plus · Great Sankey, Warrington

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Network Plus's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 25 hours ago

The posting

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

We are looking for someone to:

  • Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
  • Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
  • Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
  • Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Skills, Knowledge and Expertise

  • Experience of working within the Utilities sector is desired but not essential
  • deally, you’ll come from a customer service background
  • IT and system literate
  • Able to work in an organised manner to meet important deadlines

Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.

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