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Open nowPosted 12 hours ago

Support Specialist • Managed Services - (x)OC

New Era Technology71 open roles

Where
Bengaluru
Work mode
Remote
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Your applicationOpen nowSupport Specialist • Managed Services - (x)OCNew Era Technology · Bengaluru

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on New Era Technology's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. New Era Technology postings stay open a median of 21 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 12 hours ago

New Era Technology median: 21 days open

The posting

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

About the Role

The Managed Service Support Specialist’s strives daily to deliver exceptional customer experience and plays an important role in our company’s success. Our technicians handle client support requests and make sure that issues are handled quickly, and the client is informed every step of the way. Candidates must be energetic and focused with a strong motivation to learn new technologies and maintenance processes. We are looking for team members with dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.

Essential Functions:

  • Provide Tier 2 Level IT Support relating to technical issues involving Microsoft's core business applications and operating systems
  • Troubleshoot and resolve incoming technical issues via phone or through our ticket system Research internal and external resources for the best solution
  • Advise clients as to pertinent concerns discovered in the process of serving them
  • Build and foster client relationships to earn their trust  Record time spent on all tasks, including troubleshooting steps, research, and remediation in the designated platform to ensure accurate reporting of labor against Managed Services client contracts
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment
  • Apply diagnostic utilities to aid in troubleshooting
  • Create and maintain up-to-date documentation of existing and new client systems and environments
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Evaluate documented resolutions and analyze trends for ways to prevent future problems Procure computer supplies as requested by IT management
  • Communicate with vendors to request service, update, and resolve open tickets
  • Adhere to established methods for responding to and documenting support requests

Required Experience/Education:

Degree in the field of computer science and/or equivalent work experience.

Practical knowledge in installing and configuring operating systems, networked and local printers, and a minimum of 2 years of industry experience, specifically supporting Microsoft based environments

Required: Windows Desktop OS’s, Windows Server platforms, Active Directory, Group Policy

Preferred: Exchange platforms, VLAN, VPN, HP and Meraki Network Configurations, Routing, Wireless, and FortiGate firewall solutions, SDWAN

Knowledge, Skills & Abilities:

  • Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
  • Ability to concisely document processes, issues, resolutions; strong writing skills required Ability to multi-task, prioritize tasks and respond with sense of urgency
  • Strong problem solving and critical thinking abilities
  • Ability to work independently successfully and effectively and within a team structure
  • Self-motivated and responsive to Management and customers
  • Strong organizational skills and attention to detail
  • Experience working with time tracking/ticketing software desired
  • Demonstrated knowledge of standard help desk service call methods and procedures Exceptional ability to develop productive and positive customer relationships

Interested candidates please share your resume to [email protected]

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .

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