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Open nowFirst seen 3 days ago

Customer Success Manager

New Level Work3 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success ManagerNew Level Work · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on New Level Work's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

About New Level Work

At New Level Work, our vision is that everyone should thrive at work and reach their highest potential. We provide a fully virtual leadership development platform that blends one-on-one coaching, group training, and Leora, our AI Leadership Growth Companion. Our mission is to help companies scale world-class leadership development to all managers, regardless of level or location, and drive meaningful day-to-day performance and innovation.

About the Role

The Customer Success Manager (CSM) plays a pivotal role in fostering long-term, successful relationships with our clients. You'll guide a portfolio of customers throughout their journey with New Level Work, from onboarding through renewal and expansion. As a trusted advisor and strategic partner, you’ll ensure customers realize value from our offerings and help them grow their impact across their organizations. This role reports to the Vice President of Customer Success.

Key Responsibilities

In our fast-growing and evolving environment, adaptability and a proactive mindset are key. As a CSM, you will:

  • Build and maintain strong, trusted relationships with a portfolio of customers
  • Establish and track success metrics, milestones, and engagement goals
  • Lead onboarding efforts, ensuring a smooth and effective program launch
  • Provide ongoing support, product education, and guidance to customers
  • Identify opportunities to deepen engagement and expand program adoption
  • Act as the voice of the customer internallysharing feedback, needs, and insights
  • Manage regular check-ins via email and meetings to track progress and ensure satisfaction
  • Promote renewals by demonstrating ROI and strategic alignment
  • Collaborate with cross-functional teams to continually improve the customer experience
  • Develop training materials and knowledge resources for customer enablement
  • Optimize internal customer success processes and contribute to team-wide initiatives

Qualifications

  • We’re looking for an experienced, empathetic, and results-driven CSM with:
  • 3-5 years in a customer success or client-facing role, preferably professional services, or learning & development
  • Proven track record of building strong relationships and promoting customer value
  • Strong written and verbal communication skills with executive presence
  • Highly organized with excellent follow-through and attention to detail
  • Strategic mindset with the ability to identify growth opportunities and solve problems creatively
  • Comfortable with datacan analyze trends, usage, and feedback to drive improvements
  • Ability to thrive in a dynamic, fast-paced, and mission-driven environment
  • Familiarity with tools like Hubspot, Google Workspace, and virtual collaboration platforms
  • Background in leadership development, coaching, or learning & development (preferred)

Additional Details

  • Fluency in English required

100% remote position

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  1. A CV for this posting

    Written against New Level Work's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on New Level Work's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    New Level Work's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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