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Open nowPosted yesterday

Human Services Assistant III

New LHRC External73 open roles

Where
Pulaski, VA, United States
Work mode
On site
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Your applicationOpen nowHuman Services Assistant IIINew LHRC External · Pulaski, VA, United States

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The clock on this job

Early applications get read.

9.8% of postings close within 7 days. Measured by our own scanner across the market. New LHRC External postings stay open a median of 7 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 9.8%7 days
  4. 15.5%14 days
  5. 33.7%30 days
This job: posted yesterday

New LHRC External median: 7 days open

The posting

Job Description

Title Description- Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services. Human Services Assistant III is distinguished from Human Services Assistant II by serving as a screener and the initial point of contact for the clients seeking benefits and/or services.

General Work Tasks (Illustrative Only) –

  • Screens clients for benefits and services;
  • Serves as initial point of contact for applicants;
  • Interviews applicants for benefits
  • Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures;
  • Assists clients with completing applications and performs initial screening of applications;
  • Researches a variety of databases to obtain and/or verify information needed to process applications;
  • Maintains logs of client documentation received;
  • Schedules and coordinates appointments for clients to meet with benefit, employment or services staff;
  • Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone

General Work Tasks (continued) –

  • Benefit Programs:
  • Prepares periodic, special and other reports for statistics
  • Reissues EBT cards; assist clients with activating and understanding the use of EBT card
  • Files case records. Retrieves case records. Purges historical case information
  • Actively participates in Red Cross Shelter Duty
  • Retrieves and distributes incoming documents from courier pouch. Prepares documents to send out in courier pouch.

Knowledge, Skills, and Abilities:

Knowledge- Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs.

Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.

Abilities- Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria’s; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone.

Education and Experience- High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Minimum Qualifications:

High School Diploma

Preferred Qualifications:

Some College or similar demonstrated work experience

Special Requirements:

Special Instructions to Applicants:

Please include detailed, consistent work experience on resume or application.

Responsibilities

About Us

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.

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