The posting
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Sales Compensation Analyst
New Relic | Job Description
About the Role
New Relic is looking for a Sales Commission Analyst to work with and report to the Senior Manager, Sales Commission. This position will be part of the Sales Commission team, calculating monthly commissions accurately and timely, working with our Sales Compensation tool Xactly Incent, and serving as the go-to commissions business partner for various sales leaders and their organizations. The successful candidate should be a fast learner with high attention to detail and structured in their approach. They should be able to manage multiple assignments/requests/processes concurrently, prioritizing accordingly, and delivering timely results and collaborate effectively with internal end-users and cross-functional teams to implement simple solutions to complex problems at a high standard.
Key Job Responsibilities
• Commission & Compensation Management
– Ensure timely and accurate calculations and recording of monthly commission payments and SPIFFs for sales incentive employees based on Sales Compensation plan provisions.
– Calculate and process monthly commission payments using both a Google Sheets-based commissions model and the Sales Compensation System (Xactly Incent).
– Manage Leave of Absence (LOA) processing and SDR team commissions.
– Log, track, and resolve incoming Sales Compensation inquiries across shared communication channels, including the team mailbox and dedicated Slack channels, to ensure SLA compliance.
• Xactly Administration & System Setup
– Develop a deep understanding of sales compensation policy, systems (Xactly), and reporting tools to meet sales compensation SLAs.
– Work with team to implement sales compensation platform updates and Xactly setups to reflect sales hierarchy, plan rules, rate tables, quotas, etc. in Xactly.
– Perform audits to ensure data integrity between Xactly Incent and commission plan documents.
• Plan Documentation & Compliance
– Administer and manage Plan Documents and Management By Objectives (MBOs).
– Distribute, track, and report on the status of Commission Plan acceptance to ensure compliance and timeliness.
• Data Management & Roster Support
– Oversee administrative management of the Global Sales Roster and Master File
– Execute BCM Data pulls as required.
– Retrieve and analyze data using Google Sheets, Excel, Salesforce.com, Tableau, and other data/BI platforms.
• Cross-Functional Collaboration & Process Optimization
– Collaborate with the People team, Sales Operations, Revenue Operations, and Payroll teams to process new hires, terminations, promotions, and transfers within Xactly Incent in line with plan policies and audit guidelines.
– Leverage AI tools and modern technologies to automate existing workflows, streamline operations, and drive process efficiency.
– Provide analytical support and ad-hoc research on related variable pay projects as identified by management.
Your Qualifications
• Education & Experience
– Bachelor’s degree in Accounting, Finance, or Economics
– 3–5 years of working experience in sales compensation and analysis
• Technical & Platform Skills
– Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies
– Hands-on experience using Xactly Incent platform and Salesforce
– Proficient with Google Workspace (Sheets, Docs, Slides) and Microsoft Office
• Core Competencies
– Excellent problem-solving capabilities, extremely detail-oriented, highly organized, and above-average analytical skills
– Excellent verbal, analytical, written communication, and interpersonal skills
– Comfortability with ambiguous problems, curiosity, willingness to ask questions, and ability to deliver results under tight deadlines in a fast-paced environment
– Self-starter with exemplary organizational skills and a positive, 'can-do' attitude
– Demonstrated experience working with cross-functional, cross-departmental, and virtual teams
Location: Bangalore(Remote)
Work Timings: Able to work rotating shift schedules, supporting US hours (5:00 PM – 2:00 AM IST) during the first half of the month and EMEA hours (2:00 PM – 11:00 PM IST) during the second half.
• Weeks 1 & 2: 5:00 PM – 2:00 AM IST (US Shift)
• Weeks 3 & 4: 2:00 PM – 11:00 PM IST (UK/EMEA Shift)
Flexibility & Peak Hours: Please note that extended working hours may occasionally be required during quarter-close periods. Additionally, Q1 (Fiscal year starting Apr) involves a higher workload due to the annual GTM plan roll-out, including key activities such as User Acceptance Testing (UAT) and bulk plan document distribution.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
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