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Open nowFirst seen 8 hours ago

Delivery Manager

newbridge100 open roles

Where
Ho Chi Minh, Vietnam
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Your applicationOpen nowDelivery Managernewbridge · Ho Chi Minh, Vietnam

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 8 hours ago

The posting

We're Hiring: Service Delivery Manager (IT / Application Management)

Are you a seasoned delivery leader with a strong track record in managing complex IT operations, driving operational excellence, and building high-performing teams? We are partnering with a leading global engineering and technology organization to identify a Service Delivery Manager to lead critical delivery functions and scale operational impact.

Key Responsibilities

Service Delivery Management

  • Lead and continuously enhance delivery frameworks across solutioning, productivity, and capability development
  • Drive delivery efficiency models focused on cost optimization, quality, and customer satisfaction
  • Oversee project lifecycle governance, ensuring adherence to timelines, budgets, and quality standards
  • Monitor key delivery metrics, including schedule, effort variance, risks, and account-level performance
  • Act as the primary escalation point (PIC) for critical issues and ensure timely resolution

Driving Operational Excellence

  • Collaborate with cross-functional stakeholders to ensure smooth execution of BAU and project activities
  • Own the project portfolio with accountability for timely delivery, quality, and budget adherence
  • Proactively identify operational risks and implement mitigation strategies
  • Establish and refine processes, controls, and dashboards to monitor delivery health
  • Continuously improve systems and processes to enhance analytical insights and performance tracking
  • Drive improvements in customer satisfaction (C-SAT) within the delivery organization
  • Manage external vendors, ensuring compliance with standards and high-quality service delivery

Resource Management & Talent Development

  • Lead and optimize resource allocation across multiple projects
  • Build and nurture a collaborative, high-performance team culture
  • Drive talent acquisition, engagement, and retention strategies
  • Implement robust performance management and career development frameworks
  • Provide continuous coaching, feedback, and formal evaluations to develop team capabilities

Requirements

  • Bachelor's degree or equivalent
  • Fluent in English
  • Minimum 5 years of experience managing Application Management / IT delivery teams
  • Proven experience in building and scaling teams (recruitment, assessment, culture fit)
  • Strong understanding of governance processes in large organizations (500+ employees)
  • Solid exposure to modern technologies: low-code platforms, cloud, microservices, AI
  • Experience with both Agile and Waterfall methodologies
  • Strong project and stakeholder management skills
  • Experience in resource planning, utilization, and vendor management
  • Excellent communication, presentation, and stakeholder influencing skills
  • Ability to thrive in complex, fast-paced, and ambiguous environments

Preferred Expertise

  • Service Delivery & Operational Excellence leadership
  • Vendor & contract management
  • Resource management and talent development
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