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Open nowPosted 11 hours ago

IT Support Assistant

Newhouse Project Consulting7 open roles

Where
Los Angeles, California, United States, Remote
Work mode
Remote
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Your applicationOpen nowIT Support AssistantNewhouse Project Consulting · Los Angeles, California, United States, Remote

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 11 hours ago

The posting

Hybrid: 2-3 days in office in Los Angeles

We are seeking an IT Support Assistant for a long-term contract opportunity. This position provides first-level technical assistance, user account support, ticket management, and routine IT operational support under the supervision of experienced technology professionals.

Responsibilities

  • Provide telephone and email support, troubleshoot basic hardware and software issues, and escalate higher-priority problems according to established procedures.
  • Log, route, update, document, and close support tickets.
  • Assist with user account administration.
  • Request secure file transfer (SFTP) accounts and transfer and verify files while protecting confidential information.
  • Assist with installing, configuring, maintaining, and troubleshooting computers, printers, cabling, and related equipment.
  • Perform routine systems testing and production tasks.
  • Review and validate user manuals, procedures, and instructional materials.
  • Support office printers and high-speed commercial printing equipment as needed.
  • Complete recurring assignments within established deadlines and maintain accurate documentation and reporting.
  • Coordinate with developers, managers, and other IT teams.
  • Lift and move office supplies and equipment weighing up to 20 pounds.

Required Experience

  • Two years of highly specialized clerical experience in an information systems environment, including desktop software use or installation and/or operation of high-speed commercial printers.
  • At least one year of experience within the past five years in two or more of the following areas:
  • User account administration. IT service desk or application support. Secure file transfer (SFTP).

Required Skills

  • Strong customer service and telephone and email support skills.
  • First-level technical troubleshooting and support triage.
  • Accurate ticket management, documentation, and reporting.
  • Sound judgment when handling private data and escalating issues.
  • Strong organizational, problem-solving, and verbal and written communication skills.
  • Ability to manage recurring, deadline-driven work and collaborate with multiple IT teams.

Education

High school diploma or equivalent.

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  1. A CV for this posting

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Newhouse Project Consulting's form

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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