The posting
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
Our Approach to Work
At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!
Overall Job Summary
The Practice Leader is responsible for leading the overall practice and oversees a global team of Delivery practitioners. The Practice Leader is the “General Manager” of the practice and has profit and loss (P&L) accountability for the practice. The main responsibilities are to grow the practice’s global business portfolio per company objectives set by the Chief Delivery Officer (CDO) and/or Chief Executive Officer (CEO) and NewRocket’s go to market strategy set by the Chief Solutions Officer. The Practice Leader will execute on this strategy by driving new business, innovation, and industrialization of the practice’s delivery services that aligns with the corporate strategic plan. This role is also vital to the ongoing development, coaching and exemplification of our ExCITE values across all team members to create enduring success/relationships with all Customers, each other and our internal/external partners.
Key Job Responsibilities and Accountabilities:
1. Practice Management
a. Lead and grow practice area globally in support of company objectives, specific to the practice portfolio’s revenue, profitability (delivered margin), resource billable utilization, and resource retention and hiring
b. Develop monthly plans and weekly forecasts including backlog, committed and projected staffing demand, billable utilization, and revenue to successfully meet annual business plan
2. Talent Management
a. Responsible for overall practice talent strategy-collaborate with Talent Attraction on new hire strategy and recruitment
b. Partner with Talent Enablement to develop and mobilize learning & enablement plans, and new hire onboarding
c. Provide coaching and mentoring and cross training opportunities for team members in an inclusive environment
d. Accountable for the practice’s ServiceNow certification strategy, own the major/ minor strategy for the practice, and collaborate with Talent Enablement to execute on the certification strategy
3. ServiceNow Partner Enablement
a. Engage with ServiceNow Partner Enablement peer leader to drive engagement and priorities, and develop action plan to activate ServiceNow and NewRocket teams
b. Collaborate with Chief Solutions Officer on SN Partner Enablement and solutions strategy
4. Strategic Sales
a. Provide sales support on deals working with Sales/Pre-Sales to scope, estimate, propose, and execute SoWs within parameters of set company deal structures and guidelines. Collaborate with Delivery Governance to execute pursuit QA (PQA) risk assessments and mitigate risk
b. Lead the development of foundational marketing and sales materials
c. Approve and sign statements of work (SOWs) for the practice
5. Risk Management:
a. Assess and mitigate risk on delivery engagements to drive client satisfaction.
b.Collaborate with Delivery Governance & Delivery Capability Leaders to conduct delivery QA (DQA) risk assessments, to proactively develop and manage risk mitigation plans and/or escalations that require get-to-green plans
Skills, Knowledge, and Abilities:
1. Results-driven, objective, and growth-oriented
2. Proven P&L capabilities and experience
3. Demonstrated leadership capabilities
4. Ability to build strong collaborative relationships with clients, business partners, and key stakeholders
5. Ability to assess and mitigate risk
6. Strong strategic thinking and problem-solving skills: ability to simplify complex situations
7. Strong written and verbal communication skills with ability to communicate with all organizational levels
8. Strong coaching and mentoring skills with ability to motivate team members.
9. Embodies openness, collaboration, and caring
10. Proven and successful global delivery experience across global time zones
11. Broad understanding of the Service Now practice area
Education and Experience:
• Bachelor’s degree Certifications: Experiences:
• 14+ years of experience in Professional Services or Consulting
• 10+ years of experience in Delivery Management
• 8+ experience with people management
• Billable Utilization management experience
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].
