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Open nowPosted yesterday

Product Manager ( Contract-Extendable) | Up to $9300

NEXBRIDGE RECRUITMENT PTE. LTD.

Pay
SGD 7,000 – SGD 9,000 a month
Where
Singapore
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Your applicationOpen nowProduct Manager ( Contract-Extendable) | Up to $9300NEXBRIDGE RECRUITMENT PTE. LTD. · Singapore

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted yesterday

The posting

Job Responsibilities

  • Plan and drive the progressive onboarding of additional agency mailboxes and hotlines onto Salesforce, including onboarding schedules, dependencies and readiness activities
  • Engage business stakeholders to understand operational requirements, assess gaps against existing Salesforce capabilities and identify necessary configurations or enhancements
  • Work with the Email and Calls Product Managers to align onboarding requirements with their product roadmaps and priorities
  • Identify opportunities to standardise processes, reuse existing capabilities and improve the scalability of the Salesforce solution across agencies and communication channels
  • Gather, analyse and document business requirements, user stories and acceptance criteria for Salesforce enhancements
  • Maintain and prioritise the product backlog in consultation with product owners and stakeholders, considering business value, operational impact and delivery feasibility
  • Work closely with the engineering delivery team to refine requirements, clarify business needs, manage dependencies and track implementation progress
  • Coordinate with stakeholders on UAT, training, operational readiness and go-live activities for new onboardings and enhancements
  • Review user feedback, operational issues and product performance to identify improvement opportunities and recommend enhancements
  • Support the development of product roadmaps, release plans and adoption strategies to drive continuous improvement of the Salesforce platform

Job Requirements

  • At least 3 years of relevant experience in product management, business analysis or delivery of enterprise applications
  • Experience gathering business requirements, developing user stories, managing product backlogs and working with Agile delivery teams
  • Experience coordinating system implementation, user onboarding, UAT and change management activities
  • Strong stakeholder management, communication, analytical and problem-solving skills
  • Able to work with business users and technical teams to translate operational needs into practical, scalable solutions
  • Experience prioritising product enhancements based on business value, user needs and technical considerations
  • Experience supporting enterprise-wide system rollouts across multiple business units or agencies will be an advantage
  • Experience with product analytics, workflow automation, AI-enabled customer service or process improvement will be an advantage
  • Experience working in a co-sourced delivery environment involving internal product owners and external engineering vendors will be an advantage
  • Experience with Salesforce Service Cloud, including case management, Omni-Channel, Knowledge Management or Service Cloud Voice, will be an advantage
  • Experience with contact centre telephony platforms such as Amazon Connect will be an advantage

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