Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 hours ago

IT Support Engineer

NexGen Cloud11 open roles

Where
London, UK
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support EngineerNexGen Cloud · London, UK

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on NexGen Cloud's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. NexGen Cloud postings stay open a median of 24 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 9 hours ago

NexGen Cloud median: 24 days open

The posting

ABOUT NEXGEN CLOUD

NexGen Cloud is a fast-growing GPU cloud and AI infrastructure business. We’re the company behind Hyperstack — a self-serve, on-demand cloud platform built for high-performance AI, HPC, and compute-heavy workloads. Powered by 100% renewable energy and NVIDIA architecture, Hyperstack gives teams from AI startups to enterprise the compute they need, without the cost or complexity of legacy cloud.

We move fast, solve hard problems, and build things that matter. If you want ownership, real impact, and a front-row seat to one of the most consequential infrastructure shifts of the decade — this is the place.

THE ROLE: IT Support Engineer

We’re hiring at a pace that has made onboarding the biggest drain on our IT team’s week. Every new starter needs a working laptop, accounts, licences and access on day one, and right now that takes far longer than it should. We need someone to own it, alongside being the first point of contact for IT across our London and Marbella offices.

This is a role for someone who takes pride in closing a ticket properly, keeps a clean record of who has access to what, and can explain a fix just as clearly to a new graduate as to our C-suite.

WHAT YOU’LL BE DOING

Rather than a checklist, here’s what success in this role actually looks like:

  • Every new joiner arrives to a set-up Windows or Mac device, working accounts and an IT induction on day one
  • Every leaver’s access is removed on their last day, with nothing left behind 1st and 2nd line requests are resolved across all offices, with every ticket tracked through to a proper close
  • Access is recorded and auditable, so it’s always clear who has access to what and who approved it
  • Devices stay patched, compliant and accurately tracked in the asset register
  • Run books and user guides mean routine fixes happen the same way every time, and staff can often solve problems themselves
  • You grow into Power Automate, building the workflows that take repetitive work off the queue for good

ABOUT YOU

We care more about how you think and work than a perfect CV. You’ll likely bring a combination of the following:

Essential:

  • 2+ years in a 1st/2nd line IT support role, including hands-on setup of Windows and Mac devices for new starters
  • Day-to-day experience working from a ticketing system (we use Jira, but any platform counts)
  • Hands-on Microsoft 365 administration, including SharePoint and Teams
  • A disciplined approach to documenting access and keeping records audit-ready
  • Able to work from our London office on a hybrid basis

Nice to Have:

  • Familiarity with PowerShell or Power Automate (we’ll help you build these skills)
  • SaaS administration experience across tools like Jira, Confluence, Slack or Zoom
  • Experience supporting users across more than one office or country, ideally in a scale-up

WHAT WE OFFER

  • Competitive salary and annual discretionary bonus scheme
  • Employee wellbeing benefits
  • 25 days holiday, plus public holidays
  • Private Medical Insurance
  • Enhanced Pension Scheme
  • Flexible working arrangements (remote or hybrid, depending on role and location)
  • Real ownership and autonomy — the trust to take initiative and experiment
  • Visible, meaningful impact as we scale
  • Clear career progression in a high-growth company
  • A collaborative, international culture built on trust, transparency, and ownership
  • The chance to help shape NexGen Cloud’s team, culture, and future

WHY APPLY

We welcome applications from all backgrounds. If you enjoy solving complex infrastructure problems and want to build something meaningful at scale, we’d like to hear from you.

MORE INFORMATION

Visit our careers page to learn more about us or follow us on LinkedIn and X to learn more about our journey and keep up with our latest news and releases.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against NexGen Cloud's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on NexGen Cloud's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    NexGen Cloud's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.