The posting
Ready to Build Your Career Under the Spanish Sun? ☀️🌊
Are you looking to take your customer service skills to Spain? Join our dynamic, international team in beautiful Alicante or Málaga! We are seeking enthusiastic, Dutch-speaking Customer & Tech Support Specialists to support customers of one of the Netherlands' leading telecommunications and digital providers.
Whether you are already living locally in Spain or ready to embark on a new adventure abroad, this is your opportunity to combine professional growth, tech support, and customer care with an incredible Mediterranean lifestyle!
About the Role
As a Dutch Support Specialist, you will serve as the friendly, solution-oriented connection for Dutch customers reaching out via phone, chat, and email regarding their mobile plans, home internet, and TV setups. Your goal is to deliver clear, top-tier service while keeping an eye out for tailored options that add real value to the customer's experience.
Key Responsibilities
- Inbound Customer Support: Handle customer inquiries via phone, chat, and email with clarity, empathy, and efficiency.
- Technical Assistance & Troubleshooting: Help customers set up SIM cards, activate mobile data, configure TV set-top boxes, and resolve home internet connectivity issues.
- Solution-Oriented Guidance: Deliver friendly, step-by-step assistance for both standard customer service questions and basic technical issues.
- Commercial Awareness: Identify natural opportunities for cross-selling and upselling upgraded products or services (no prior sales experience required—full training provided).
- Data Management: Maintain accurate, up-to-date customer interaction records in the database.
- Teamwork: Work closely alongside a supportive, collaborative team of fellow Dutch speakers in an engaging office environment.
Examples of Typical Customer Questions
- Mobile: "How do I install my new SIM card?" or "How do I activate mobile data on my device?"
- Home Internet & TV: "My internet connection is running slowly, what steps can I take?" or "How do I connect and set up my new TV box?"
Requirements
Language Proficiency
- Dutch: Native or C2-level proficiency (spoken and written).
- English: B1 intermediate level or higher (for internal communication and training).
Skills & Experience
- Customer Focus: Strong communication skills with an empathetic, solution-oriented mindset.
- Commercial Comfort: Comfortable with cross-selling and upselling during customer interactions (previous sales experience is not required; comprehensive training is provided).
- Tech-Savvy: Good computer literacy, comfortable navigating multiple systems simultaneously, and quick to learn new digital tools.
- Work Ethic: Proactive, efficient, reliable, and eager to learn and grow professionally.
Legal Requirements
- Must hold a valid EU Passport or a valid Spanish Work Permit / Residency with full legal rights to live and work in Spain.
Schedule & Availability Requirements
- Working Hours: Operational hours are Monday–Friday between 08:00–20:00 and Weekends between 09:00–17:30.
- Weekly Commitment: Available 5 days per week with flexible contract options (39, 36, 34, 32, 30, or 25 hours per week).
- Mandatory Availability:
- Monday morning availability is required.
- Friday evening availability is required.
- Must be available to work up to 3 evening shifts per week (until 20:00).
- Must be available to work 2 weekends per month.
- Willingness to adjust daily hours based on operational workload (without impacting total contract hours or salary).
Benefits
Compensation & Contract
- Competitive Base Salary: Tiered monthly gross salary based on your selected workload:
- 39 hours/week: €2,094 gross/month
- 36 hours/week: €1,933 gross/month
- 34 hours/week: €1,826 gross/month
- 32 hours/week: €1,718 gross/month
- Monthly Bonus: Performance-based bonus of up to 15% of your monthly gross salary.
- Contract Security: Permanent Spanish employment contract under Spanish labor law and the Contact Center Collective Agreement from Day 1 (includes a standard 2-month probation period).
Relocation & Local Hiring Packages
- For Candidates Relocating to Spain: Choose between two comprehensive relocation packages:
- Option A (Relocation Allowance): €750 cash compensation allowance (paid together with your 2nd monthly salary) + reimbursement for travel expenses to Spain.
- Option B (Company Accommodation): 1 month of company-provided shared accommodation (subject to room availability verified during interviews) + reimbursement for travel expenses to Spain.
Training & Work Model
- Paid Onboarding: 4 weeks of fully paid, structured training:
- 2 weeks of interactive classroom training
- 1 week of practical on-the-job training
- 1 week of dedicated coaching
- Flexible Work Model: First 3 months are fully on-site. After completing 3 months, you become eligible for a hybrid work model (working 2–3 days per week from home based on performance).
Additional Company Perks
- Administrative Assistance: Full dedicated HR support for local Spanish onboarding, including assistance with your Spanish Social Security registration and NIE paperwork guidance.
- Career Development: Real internal progression paths into senior roles (such as Team Leader, Trainer, QA Specialist, or Management).
- Work Culture: Join an award-winning international company working directly alongside friendly, Dutch-speaking colleagues in vibrant coastal cities.
