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Open nowPosted 70 days ago

Executive - Client Experience

NEXT Ventures45 open roles

Where
Colombo, Western Province, Sri Lanka
Work mode
On site
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Your applicationOpen nowExecutive - Client ExperienceNEXT Ventures · Colombo, Western Province, Sri Lanka

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on NEXT Ventures's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 70 days ago

The posting

Who We Are

NEXT Ventures is where ambition takes shape and momentum becomes movement. As a global platform revolutionising access to performance-based capital, we empower the world’s most driven individuals to rise. Through our flagship brand, FundedNext, we empower dreamers to become doers, and potential to turn into performance. With 500+ driven minds across five countries, we power a global rhythm—220,000+ daily users from 170+ nations, each chasing greatness in their own way.

Your Role in Our Mission

As an Executive – Client Experience, you will be the frontline ambassador of NEXT Ventures' global customer success strategy. This role ensures that client interactions are handled with precision, empathy, and professionalism—supporting our mission to deliver remarkable, tech-driven financial experiences to users in 190+ countries. You’ll play a vital role in maintaining client trust and converting feedback into continuous improvement.

How You’ll Make an Impact

  • Real-Time Client Support
  • Respond promptly to customer inquiries via Instant CRM and helpdesk systems
  • Escalate complex or sensitive issues in accordance with escalation protocols
  • Ensure client satisfaction by adhering to defined service timeframes

Feedback Collection & Service Improvement

  • Capture and relay client feedback to relevant internal teams
  • Identify recurring issues and propose solutions to enhance the client journey
  • Contribute ideas that align with our client-first service culture

Data Management & Team Collaboration

  • Collect and maintain accurate client records in the support database
  • Support the team by executing daily tasks as directed by the supervisor
  • Foster collaboration and maintain a vibrant, solution-oriented team culture

What You Bring

  • Excellent English writing and speaking skills
  • Strong communication ability across email, live chat, and internal tools
  • Fast and accurate typing speed
  • High adaptability, patience, and attention to detail
  • Strong familiarity with Google Sheets and Microsoft Office Suite
  • The ability to work calmly under pressure and meet response SLAs
  • Openness to new ideas and a willingness to continuously improve
  • Shift Times: 7.00AM - 4.00PM 1.30PM - 10.30PM

Your X-Factor

  • Proactive and solutions-driven in high-volume environments
  • Approaches every client interaction with empathy and clarity
  • Consistently brings energy and positivity to the team
  • Quick to learn and take ownership of new systems and workflows

Your Perks

  • Food and Beverage
  • Entertainment
  • Learning Opportunities
  • Employee Centric Policies
  • Access to game zone and relaxation areas
  • Fast Paced Career Progression

Your Journey After Applying

  • 30-minute Get-To-Know-You Session (with TA Lead)
  • Assessment Session
  • 60-minute Final Interview Session (with Management)

Why Join NEXT

  • We’re not your average workplace—we work hard, play harder, and celebrate every win.
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