Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Agente de Soporte al Cliente en Español

NextGen Ventures10 open roles

Where
Monterrey, Nuevo León
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAgente de Soporte al Cliente en EspañolNextGen Ventures · Monterrey, Nuevo León

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on NextGen Ventures's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. NextGen Ventures postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 4 days ago

NextGen Ventures median: 11 days open

The posting

Sobre el Rol

En el casino en línea y las apuestas deportivas, cada interacción tiene dinero real y emociones reales de por medio: un retiro que tarda, un bono que no queda claro, una duda sobre una apuesta que acaba de caer. Como Representante de Servicio al Cliente, muchas veces eres la primera voz, y la que más se recuerda, cuando un jugador necesita ayuda. Aquí no se trata de leer un guion, se trata de entender lo que el jugador realmente necesita, resolver en tiempo real, y lograr que cada jugador se sienta seguro y bien atendido, para que su confianza en la plataforma se mantenga gracias a un servicio excepcional.

Buscamos personas comprometidas, empáticas y entusiastas, con gran habilidad para comunicarse y un gusto genuino por ayudar a los demás, sobre todo en los momentos que más les importan.

Lo Que Harás

  • Ser el primer punto de contacto para nuestros jugadores por correo y chat en vivo, respondiendo rápido y resolviendo dudas sobre depósitos, retiros, bonos y juego
  • Dar información precisa y en tiempo real sobre nuestros productos, promociones y temas de cuenta
  • Detectar y resolver problemas al momento, buscando que cada jugador termine mejor de lo que estaba cuando nos contactó
  • Documentar cada interacción con cuidado para mantener un registro claro y preciso en nuestros sistemas
  • Colaborar con el equipo para identificar patrones y ayudar a mejorar la experiencia de nuestros jugadores
  • Seguir los procedimientos de la empresa y los requisitos de cumplimiento, sin perder el trato personal en cada conversación

Lo Que Buscamos

  • Experiencia brindando atención o soporte a clientes, idealmente en un entorno dinámico (deseable, no indispensable)
  • Mentalidad de "el cliente primero", empatía real, y excelente comunicación verbal y escrita
  • Facilidad para usar sistemas de cómputo y capturar información con precisión

Por Qué Unirte

  • Tendrás un impacto directo en cómo las personas viven el juego y las apuestas deportivas; cada conversación puede convertir a un jugador frustrado en uno leal
  • Formarás parte de un equipo donde la experiencia del cliente es una prioridad real, no algo secundario
  • Podrás crecer profesionalmente en una empresa de entretenimiento y tecnología en pleno crecimiento

Ubicación: Monterrey, MX (Presencial)

Horario: 5 días de trabajo (incluye fines de semana) y 2 de descanso rotativos (al ser rotativos los descansos, se requiere disponibilidad para trabajar fines de semana).

, en un turno fijo:

  • Matutino
  • Vespertino
  • Nocturno
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against NextGen Ventures's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on NextGen Ventures's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    NextGen Ventures's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.