The posting
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Location: This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.
In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.
How You'll Make an Impact
At Nextiva, we help businesses build amazing customer relationships, simplify the way they work, and create better customer experiences. We're looking for motivated, competitive sales professionals to help small business owners discover what XBert AI can do for their businesses. This isn't a traditional sales role with months-long deal cycles and multiple rounds of meetings. It's a fast-paced, phone-focused opportunity where your ability to connect with customers, ask the right questions, overcome objections, and confidently close makes the difference.
You'll work primarily with inbound leads generated through digital marketing campaigns. These prospects have shown interest, but earning their business takes persistence, urgency, and strong sales instincts.
You don't need a background in software or AI sales. We're more interested in your work ethic, ability to follow a proven process, and track record of turning conversations into customers. If you've succeeded in another high-volume selling environment, your experience could translate well here.
What You'll Do
- Turn Leads Into Customers: Work a high volume of inbound leads, connect with prospects quickly, and create opportunities to earn their business.
- Close With Confidence: Lead focused sales conversations, uncover customer needs, handle objections, and confidently ask for the sale, with an emphasis on first-call conversion.
- Sell Solutions That Matter: Help small business owners understand how XBert AI can improve customer responsiveness, reduce manual work, and support business growth.
- Follow a Proven Sales Process: Work within established scripts, sales workflows, and expectations while bringing energy and authenticity to every conversation.
- Compete for Every Opportunity: Stay persistent with prospects who are undecided, hesitant, or comparing alternatives. Know how to create urgency without sacrificing customer trust.
- Stay Organized and Accountable: Manage assigned leads, document customer interactions accurately, and maintain disciplined follow-up.
- Learn and Improve: Apply coaching, practice your sales approach, and continually improve your ability to connect with customers and close.
- Use AI to Work Smarter: Explore AI tools that help you prepare for conversations, practice objection handling, communicate clearly, and improve productivity.
What You'll Bring
- Proven Sales Experience: At least one year of direct sales experience that includes personally closing sales, ideally in a high-volume, transactional environment.
- A Closing Mindset: Experience guiding prospects from initial interest to a purchase decision, preferably within a single conversation.
- Confidence on the Phone: Comfortable engaging interested, lukewarm, or difficult-to-convert prospects and moving conversations toward a decision.
- Sales Process Discipline: Experience working within a structured sales environment, following scripts or established workflows, and being accountable for results.
- Resilience and Work Ethic: Willingness to make the next call, handle rejection, and maintain consistent effort throughout the day.
- Coachability: Openness to feedback, a willingness to practice, and the ability to put coaching into action.
- Clear Communication: Ability to build rapport quickly, ask useful questions, and explain solutions in language customers understand.
- Practical AI Curiosity: Interest in learning how AI can help businesses improve customer interactions and operate more efficiently.
- AI Learning Agility: Willingness to experiment with AI tools, evaluate their usefulness, and apply them to everyday sales activities.
- Customer-Focused AI Communication: Ability to learn and explain AI-powered business benefits without relying on technical jargon.
Experience That Could Set You Apart
- Converting leads from shared or competitive marketplaces
- Selling products or services with recurring monthly payments, particularly in the $50–$200 range.
- Demonstrated success closing sales during the initial customer conversation.
- Experience selling to small business owners.
- Experience using AI tools to improve sales preparation, communication, or productivity.
- B2B and SaaS experience are a bonus but not required. We value proven sales ability and are open to candidates from nontraditional career paths.
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
- Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
- Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
- 🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- 💼 Insurance: Life, disability, and supplemental indemnity plans
- ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
- 💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- 🤸 Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
- 🌱 Growth: Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
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