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Open nowPosted 2 days ago

Service Desk Leader

Nexus Corporation240 open roles

Where
Tokyo
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Your applicationOpen nowService Desk LeaderNexus Corporation · Tokyo

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nexus Corporation's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Nexus Corporation postings stay open a median of 2 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 2 days ago

Nexus Corporation median: 2 days open

The posting

保険業界向けのITサービスを提供する環境において、グローバルな顧客環境での安定したサービス提供と業務改善を推進するサービスデスクリーダーを募集しています。ITサービスデスクおよびエンドユーザーサポートサービスの品質向上や運用改善に携わり、多国籍メンバーと協力しながら業務を進めていただきます。 業務内容 サービスデスク業務全体の運営管理およびSLA達成の推進 インシデント、サービスリクエスト、エスカレーション対応の管理 サービスデスクメンバーの育成、指導、パフォーマンス管理 KPI・SLAのモニタリングおよびレポート作成 顧客向けサービスレビューおよび運用報告の実施 ServiceNowなどのチケット管理ツールを活用した運用管理 関係者との調整および運用品質向上施策の推進 業務プロセスの改善および効率化施策の実施 Requirements 以下の経験・スキルをお持ちの方を募集しています。 ITサービスデスクまたはエンドユーザーサポートの実務経験5年以上 サービスデスクチームのリーダーまたは管理経験2年以上 ITILに基づくインシデント管理およびサービスリクエスト管理に関する知識 日本語：ネイティブレベル（複雑なニュアンスや言い回しを正確に理解し、自然かつ正確に使用できること） 英語：上級ビジネスレベル（会議、プレゼンテーション、顧客および社内関係者との折衝を自立して行えること） 歓迎要件 ServiceNow、Jira Service ManagementなどのITSMツールの利用経験 KPI・SLAの管理およびレポーティング経験

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    The review screen in CV Rocket: how each CV was read, round by round.

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