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Open nowFirst seen 3 days ago

French Customer Experience Associate in Braga

Nexusbal385 open roles

Where
Braga, Portugal
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Your applicationOpen nowFrench Customer Experience Associate in BragaNexusbal · Braga, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nexusbal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

We are looking for a French-speaking Customer Service Representative (CSR) to join our dynamic team in Braga. This is an on-site role, perfect for someone who is passionate about delivering exceptional support and looking to grow in a professional and friendly environment.

📍 Position: Customer Service Representative – French Speaker

📍 Location: Braga, Portugal (On-Site)

📃 Contract: Permanent (3-Month Trial Period)

🕒 Schedule: Monday to Friday, 07:00 – 17:30 (Rotational Shifts)

📆 Days Off: Saturday & Sunday

💼 Responsibilities:

  • Provide outstanding customer support via phone, email, and chat in French (C2 level required)
  • Resolve inquiries and issues efficiently and professionally
  • Maintain accurate records of customer interactions
  • Collaborate with other departments to ensure a seamless customer experience
  • Follow internal procedures and meet quality standards and KPIs

🎯 Requirements:

  • Fluent French speaker (C2 level mandatory)
  • Good command of English B2 (for internal communication)
  • Excellent communication and interpersonal skills
  • EU passport or valid work permit for Portugal
  • Availability to work on rotational shifts from Monday to Friday
  • Customer-focused attitude and problem-solving mindset
  • Previous experience in customer support is a plus, but not required

✨ What We Offer:

  • Permanent contract (after a successful 3-month trial)
  • Fixed Monday to Friday schedule – weekends off
  • Meal allowance
  • Performance bonus based on KPIs
  • Complexity bonus for handling advanced queries
  • A supportive and inclusive on-site work environment
  • Opportunities for training, growth, and internal progression
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