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Open nowFirst seen 5 days ago

German Client Success Advisor- Hybrid Role in Malta No calls

Nexusbal385 open roles

Where
Rabat, Malta
Work mode
Hybrid
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Your applicationOpen nowGerman Client Success Advisor- Hybrid Role in Malta No callsNexusbal · Rabat, Malta

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nexusbal's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Are you passionate about delivering excellent customer service and supporting users in a dynamic, international environment?

We’re looking for German-speaking Customer Support Agents to join our growing team in sunny Malta. This is a hybrid position, offering a mix of on-site and remote work. Relocation support is available for candidates coming from abroad.

🔹 Your Role:

As a Customer Support Agent, you’ll be the first point of contact for users, helping them resolve issues, navigate the platform, and providing exceptional service through email and live chat — no phone calls required.

🎯 Key Responsibilities:

  • Respond to customer inquiries via email and chat in a timely, professional manner
  • Provide accurate information and effective solutions using internal tools
  • Support users with technical issues, product guidance, and general queries
  • Identify and escalate recurring issues to the appropriate teams
  • Stay updated on company policies and procedures through regular training
  • Meet performance targets related to quality and response time

✅ What We’re Looking For:

  • Native-level German and strong English skills
  • Excellent written communication and problem-solving abilities
  • Proficiency with Microsoft Office tools (Excel, Word, etc.)
  • A tech-savvy mindset with the ability to learn quickly
  • A positive, can-do attitude and desire to help others
  • No prior experience needed – full training is provided!

🕒 Work Schedule:

  • Rotational shifts between 07:00 AM and 12:00 AM (midnight)
  • 5 working days per week with 2 days off
  • Initial training period (2 weeks) is on-site in Malta

🌟 What We Offer:

  • Comprehensive onboarding and training
  • Hybrid work model (on-site + remote flexibility only in Malta)
  • Relocation assistance: Airport pickup upon arrival Hotel accommodation (up to 3 weeks covered) Partial reimbursement of flight ticket (conditions apply)
  • Career development opportunities
  • Health insurance after 6 months of employment
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