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Open nowFirst seen 5 days ago

IT Support Specialist/Desktop Support

NexusSearch International Limited96 open roles

Where
Hong Kong, Hong Kong
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Your applicationOpen nowIT Support Specialist/Desktop SupportNexusSearch International Limited · Hong Kong, Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on NexusSearch International Limited's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Title: eCommerce IT Support Specialist

Location: CWB

Job Summary:

The eCommerce IT Support Specialist will play a crucial role in ensuring the smooth operation of our online retail platforms. This position involves providing technical support, troubleshooting issues, and collaborating with cross-functional teams to enhance the overall customer experience on our eCommerce sites.

Key Responsibilities:

  • Provide technical support for eCommerce platforms, resolving issues related to website performance, payment processing, and user experience.
  • Monitor and maintain the functionality of the online store, ensuring uptime and responsiveness.
  • Collaborate with developers and IT teams to implement system updates, enhancements, and integrations.
  • Assist in troubleshooting and resolving technical issues reported by customers and internal teams.
  • Conduct regular testing and quality assurance to identify and rectify potential issues before they impact users.
  • Document technical processes, FAQs, and troubleshooting guides for internal use and customer support.
  • Stay updated on emerging technologies, tools, and best practices in eCommerce and IT support.
  • Participate in training sessions for staff on new eCommerce tools and technologies.

Qualifications:

  • Bachelors degree in Information Technology, Computer Science, or a related field.
  • Minimum 2 years of experience in IT support, preferably in an eCommerce environment.
  • Strong understanding of eCommerce platforms (e.g., Taobao , Amazon,Tmall etc.).
  • Proficiency in troubleshooting technical issues related to websites, databases, and payment gateways.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, with the ability to explain technical concepts to non-technical users.
  • Experience with HTML, CSS, and basic web development is a plus.
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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on NexusSearch International Limited's form

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  4. Every reply, sorted

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