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Open nowPosted 531 days ago

基础设施帮助台支持专家

ninedragonspaper/index688 open roles

Where
Dongguan, Guangdong, Chinese Mainland
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Your applicationOpen now基础设施帮助台支持专家ninedragonspaper/index · Dongguan, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ninedragonspaper/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 531 days ago

The posting

1.技术支持和故障排除 通过电话、电子邮件、聊天或票务系统（例如ServiceNow、Jira）为员工提供及时的一级/二级支持。 诊断和解决与台式机、笔记本电脑、移动设备、打印机、网络连接和企业应用程序相关的问题。 2.基础设施维护 o协助监控和维护服务器、网络设备、VPN和云服务（例如AWS、Azure、Office 365）。 执行例行系统更新、补丁和备份，以确保基础设施的可靠性和安全性。 3.用户帐号管理 o管理Active Directory、AzureAD或其他身份管理系统中的用户帐户、权限和访问权限。 支持入职/离职流程，包括设备配置和访问撤销。 4.文档和知识共享 创建和更新常见问题的技术留档、常见问题解答和知识库文章。 培训最终用户了解IT工具、安全协议和最佳实践。 5.事件升级与协作 o将未解决的问题升级到高级IT团队或外部供应商，并提供详细的留档。 与网络、安全和基础设施团队合作解决系统性问题。 6.合规与安全 o执行IT安全策略，包括防病毒更新、网络钓鱼预防和数据保护措施。 根据公司网络安全标准报告和缓解漏洞。

·教育： 计算机科学、信息技术或相关领域的副学士或学士学位（或同等经验）。 ·经验： 在帮助台或技术支持角色方面有2年以上的经验，最好是在企业环境中。 具有Windows/macOS/LinuxOS、Microsoft 365和远程支持工具（例如TeamViewer、RDP）的实践经验。 o基本了解网络概念（TCP/IP、DNS、DHCPVPN）和基础设施组件（服务器、防火墙、NAS）。 ·技术技能： 熟练解决硬件/软件问题和使用票务系统。 熟悉ITIL框架、PowerShell脚本或MDM解决方案（例如Intune、Jamf）是一个加分项。 软技能： 出色的客户服务技能，沟通耐心清晰。 能够优先处理任务，在压力下工作，并适应不断变化的优先事项。 ·认证： o首选CompTIA A+、Network+、Microsoft 365基础知识或ITILv4等认证。 口语是最基本的要求。

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