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Open nowPosted 675 days ago

售后服务专员

ninedragonspaper/index688 open roles

Where
Suzhou, Jiangsu, Chinese Mainland
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Your applicationOpen now售后服务专员ninedragonspaper/index · Suzhou, Jiangsu, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ninedragonspaper/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 675 days ago

The posting

1、具体核实、跟踪处理客户提出的各类质量投诉与索赔，直至结案。 2、向售后服务主管汇报客户需求信息及客诉情况的处理意见。 3、积极了解跟踪公司产品品质状况，整理客诉资料，及时向生产、技术等相关部门反馈。 4、协助生产方面联系客户对原纸的印刷、纸箱等使用方面的实验。 5、配合业务人员做好市场信息的收集和客户走访工作。 6、解答客户关于产品性能等的各种咨询和调查。 7、配合对顾客满意度进行测量，收集整理顾客信息。 8、负责对每日、每月的质量投诉、客诉改进单、赔偿金额等信息进行登记、汇总、整理。

1、大专及以上学历。 2、造纸、印刷、包装、检验相关专业毕业，拥有2年以上纸厂生产、技术品管、售后等相关工作经验。具有客服工作经验者优先考虑。 3、熟悉胶版印刷生产工艺流程，对白板纸、白卡的性能及检测方法有深入了解。 4、具有较强的沟通表达能力，能够熟练使用相关办公软件，如Word、Excel等，具备良好的团队合作意识。 5、能够适应出差需求，愿意在必要时前往客户现场解决问题或进行技术交流。

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