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Open nowPosted 4 hours ago

Customer Service Representative (Project-Based)

ninjavan148 open roles

Where
Taguig, Philippines
Work mode
Hybrid
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Your applicationOpen nowCustomer Service Representative (Project-Based)ninjavan · Taguig, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ninjavan's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market. ninjavan postings stay open a median of 1 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 4 hours ago

ninjavan median: 1 days open

The posting

Duties and Responsibilities:

  • Performing POD validation and related tasks
  • Assist in maintaining trackers
  • Processing order validation requests from customer support team or other departments and other related tasks
  • Assist in gathering data for escalation review
  • Conduct basic investigation through internal systems to assist in resolving customer issues
  • Escalate complex, urgent, critical issues that require other department's help to relevant teams
  • Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as needed
  • Follow communication procedures, guidelines and policies
  • Provide accurate, valid and complete information by using the right methods/tools
  • Other tasks may be assigned by the Assistant Team Lead, Team Lead, Customer Support Manager and Head of Customer Service.

Qualifications:

  • Skills in using ticketing systems is a plus
  • Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) but not required
  • Strong phone contact handling skills and active listening
  • Can generate creative solutions
  • Can work well under pressure
  • Must be a team-player
  • Must be adaptable to change according to business needs
  • Willing to work on shifting schedules
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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ninjavan's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ninjavan's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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