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Open nowPosted 21 hours ago

客服投诉专员

nio/index1,764 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now客服投诉专员nio/index · Shanghai, Chinese Mainland
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on nio/index's own form.

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. nio/index postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 21 hours ago

nio/index median: 5 days open

The posting

工作范围 The scope of work 负责处理蔚来保险经纪用户的日常咨询及投诉处理的线上沟通工作 主要工作职责 Major responsibilities 1、通过线上平台、400电话等即时通讯工具与客户沟通,受理用户人员在线上投保流程中的各项咨询、查询、操作、投诉、建议等,提升用户在全生命周期中的体验感受; 2、收集用户及前端一线反馈的相关问题,并做梳理和分析,为公司产品和流程的优化提出合理化建议,并推动项目落地; 3、完成领导安排的其他工作。

1、大学本科及以上学历; 2、二年以上相关工作经验,有车险400客服经验为佳; 3、有质检培训、客服系统管理、用户体验、自媒体等岗位经验为佳。 4、熟悉与前端沟通协调的话术,客服等方面的基本知识,熟练操作Office等各种常用办公软件; 5、工作认真负责,踏实勤奋,对待工作精益求精,要求具备强烈的责任心,上进心和学习能力

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