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Open nowPosted 215 days ago

Student Counsellor

NMIMS222 open roles

Where
NMIMS Centre for Distance & Online Education, Mumbai, India
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Your applicationOpen nowStudent CounsellorNMIMS · NMIMS Centre for Distance & Online Education, Mumbai, India

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. NMIMS postings stay open a median of 19 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.2%30 days
  6. 59.1%60 days
This job: posted 215 days ago

NMIMS median: 19 days open

The posting

Job Description

Job title: Student Counsellor

Purpose

Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling. Will be part of Call Centre Team.

Duties & Responsibilities

  • Handling counselling via multiple channels including telephone calls, chats, emails and social. In addition, assist in the conversion process of leads generated from different sources, to prospective admission seekers for the courses offered by NMIMS
  • Provide comprehensive counselling to the prospect
  • Working with telephony and CRM systems
  • Log calls and raise tickets and follow up / coordinate with various departments for closing the tickets
  • Any other work / responsibility as assigned by the HOD from time to time

Qualification

  • Graduate

Experience

  • 3 to 5 years of relevant work experience.
  • Previous experience working as a counsellor in an education institute preferred

Skills & Abilities

  • Good English language ability
  • Good English Communication Skills
  • Ability to speak clearly and articulately
  • Ability to manage complaint calls with a calm disposition
  • Patience
  • Some amount of knowledge of call center systems such as telephony systems, CRM Databases and computer
  • Willingness to learn and understand all the products and services offered by the organization
  • Ability to multi-task

About Us

In 1981, Shri Vile Parle Kelavani Mandal (SVKM) established Narsee Monjee Institute of Management Studies (NMIMS) to meet the growing demand for management education. In 2003, NMIMS was declared a deemed to be university under Section 3 of the UGC Act 1956. The Vision of the University is to be a globally admired University by 2030. The Mission of NMIMS is to emerge as a Centre of Excellence, best in class in India and Asia and yearning to be the best in the world by 2030.

With the legacy of 40 years, NMIMS has grown to being not only one of the top-10 B-schools in India but also emerged as a multi-disciplinary, multi-campus University at Mumbai, Navi Mumbai, Indore, Shirpur, Dhule, Bengaluru, Hyderabad and Chandigarh and seventeen constituent schools that include Management, Family Business, Engineering, Pharmacy, Architecture, Commerce, Economics, Law, Science, Liberal Arts, Design, Performing Arts, Mathematical Science, Agricultural Science, Hospitality Management, Branding & Advertising and Distance Learning. In addition, we have nine Centres of Excellence as well at the University.

The consistent academic quality, research focus, faculty from top national and global institutes and strong industry linkages at NMIMS have placed it amongst the nation's prime centres of educational excellence and research today. More than 17000 students and about 750 full-time faculty members, 10 faculty members with Fulbright Scholarship and Humboldt International Scholarship for post-doctoral researchers are part of India's most sought after academic community.

We are NMIMS Global Access School For Continuing Education - India's No.1 school for distance & executive management programs. From being the country’s premiere distance-learning establishment of the 20th century to crafting a 21st-century ready online education platform, our journey has been dynamic and gratifying. Thousands of students have graduated from NGASCE and are now fulfilling their hopes and dreams. Our lectures are 100% online, and our programs are designed to help working professionals advance in their career & enhance their employability.

At NMIMS Global Access, our endeavour is to create an environment that is more than just a workspace. We are focused on creating a workplace which inspires you to achieve great things, space where you will meet other enthusiastic and committed people, space where you can innovate and collaborate. We're always looking for driven and hard-working individuals who match our passion for quality education & continuous learning. Explore our current openings to see where you fit in.

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