The posting
Job Description
About Nissha Medical Technologies
Nissha Medical Technologies (NMT) is a global Contract Development and Manufacturing Organization (CDMO) where people, purpose, and technology come together to advance healthcare. Headquartered in the United States, NMT is the medical devices business unit and a wholly owned subsidiary of Nissha Co., Ltd., a publicly traded Japanese company based in Kyoto, Japan (TSE: 7915).
Across our global organization, our teams collaborate to design and manufacture innovative medical devices and solutions that make a real difference in patients’ lives. We partner closely with our customers to solve complex challenges, move ideas forward, and support products from concept through commercialization. Our work spans patient monitoring, surgical and interventional solutions, precision components, and emerging technologies, all grounded in a strong culture of quality, accountability, and continuous improvement.
At Nissha Medical Technologies, we believe our success is driven by our people. We foster an environment where curiosity is encouraged, teamwork is valued, and individuals are empowered to grow their skills and careers. If you’re motivated by meaningful work, collaboration, and the opportunity to help shape the future of healthcare, you’ll find a place to belong at NMT.
What You Will Do
Nissha Medical Technologies is looking for a Desktop Support Technician II to join our Information Technology team! This role is responsible for providing advanced technical support to end users across the organization, troubleshooting and resolving complex hardware, software, network, and system issues. This role handles incidents that cannot be resolved by initial help desk support, identifies root causes, and works with IT teams and vendors to implement solutions. The technician also supports desktop deployments, system upgrades, user access, and IT infrastructure while maintaining accurate documentation and helping improve IT support processes.
- Troubleshoot and resolve advanced desktop, laptop, hardware, software, and operating system issues escalated from help desk support.
- Diagnose and resolve complex technical issues involving Windows operating systems, network connectivity, VPN, printers, Microsoft 365, and other business applications.
- Install, configure, maintain, and upgrade computer hardware, software, operating systems, and peripheral devices.
- Support Active Directory, user accounts, permissions, group policies, and endpoint management tools.
- Investigate recurring technical issues, perform root cause analysis, and implement permanent solutions to prevent repeat incidents.
- Document troubleshooting steps, resolutions, configurations, and technical procedures in the IT service management system and knowledge base.
- Assist with IT projects, including desktop deployments, equipment refreshes, software rollouts, system migrations, and infrastructure upgrades.
- Collaborate with network administrators, systems administrators, cybersecurity teams, vendors, and other IT personnel to resolve complex issues.
- Provide technical guidance and mentorship to help desk support staff and assist with knowledge sharing. What You Bring Core Qualifications
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 3–5 years of experience in desktop support, IT support, or a related technical role.
- Experience troubleshooting and resolving complex hardware, software, operating system, and connectivity issues.
- Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
- Experience with Active Directory, Group Policy, and user account administration. Preferred Qualifications
- Experience supporting laptops, desktops, printers, mobile devices, and other IT peripherals.
- Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
- Experience with ticketing systems and IT service management processes.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities, work independently, and perform effectively under pressure.
- Ability to communicate technical information clearly to both technical and nontechnical users.
- Ability to travel to out of state locations for onsite support, equipment refreshes and project implementation of new technology. Professional Traits We Value
- Operating Systems: Microsoft Windows 10/11, Windows troubleshooting, system imaging, configuration, and deployment.
- Microsoft Platforms: Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and related business applications.
- Identity and Access Management: Active Directory, Group Policy, user permissions, account management, and Microsoft Entra ID.
- Hardware Support: Desktop and laptop diagnostics, component replacement, docking stations, monitors, and peripheral troubleshooting.
- Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, network connectivity, and basic network troubleshooting. Compensation & Benefits The expected salary range for this position is $24-$28 per hour. Actual compensation will be determined based on experience, skills, qualifications, and geographic location. In addition, Nissha Medical Technologies offers a competitive total rewards package including medical, dental, and vision coverage, 401(k) with company match, paid time off, life and disability insurance, and professional development opportunities. Equal Opportunity Statement Nissha Medical Technologies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on any protected status under applicable law.
