The posting
Job Description
About Nissha Medical Technologies – New Richmond (Isometric Micro Molding Center of Excellence)
Nissha Medical Technologies – New Richmond is home to the Isometric Micro Molding Center of Excellence, where highly skilled teams take pride in solving some of the most challenging manufacturing problems in medical technology. Located in New Richmond, Wisconsin, this campus brings together deep expertise in micro molding, precision tooling, and micro automated assembly to support devices where precision, reliability, and miniaturization truly matter.
Our New Richmond team plays a critical role in helping customers turn complex ideas into scalable, manufacturable solutions for applications such as drug delivery, surgical robotics, diagnostics, and minimally invasive devices. Collaboration is at the heart of how we work, engineers, toolmakers, operators, and quality professionals work side by side to push boundaries, improve processes, and continuously raise the bar.
As part of Nissha Medical Technologies, the New Richmond site combines the agility and hands‑on culture of a specialized center of excellence with the resources and global reach of a worldwide CDMO. Nissha Medical Technologies is the medical devices business unit and a wholly owned subsidiary of Nissha Co., Ltd., a publicly held Japanese company headquartered in Kyoto, Japan (TSE: 7915). Together, our teams are united by a shared commitment to craftsmanship, innovation, and making a meaningful impact on healthcare.
What You Will Do
Essential Job Functions (Core Responsibilities - ~75%)
Customer Communication and Relationship Management – 25%
- Responds to customer and internal departments within 24 hours and provides proactive customer follow-up.
- Communicates clearly, concisely, and professionally via email, telephone, written or in person communication.
- Manages the inbox and responses for [email protected] and [email protected].
- Maintains strong customer relationships to ensure continued mutual success.
- Can effectively communicate and present our unique solutions to meet customer needs and secure new business.
- Develops effective customer service procedures and develops, monitors, reports and communicates customer satisfaction goals.
Sales Operations, Order Management, and Systems – 20%
- Inputs data with accuracy and utmost attention to detail and with a sense of urgency.
- Responsible for internal sales process of new customer setup, new part setup, PO entry, setup and timely completion and review of feedback for contract review work flow tasks, and Epicor project creation and management.
- Conducts order entry ensuring purchase orders match quotations and are entered completely and correctly into Epicor. When a purchase order does not match the quotation, the Sales Coordinator works with the customer to update their purchase order before it is entered.
- Serves as subject matter expert in Epicor (ERP) and HubSpot (CRM) systems for the Sales Department.
- Manages customer portals.
- Organize forecasting, blanket PO, and capacity planning from the forecast.
- Organize monthly T&M by working with the Project Engineers and submit to Accounts Receivable.
- Organize with the Sales Team the timely completion and execution of contractual agreements (non-disclosure, indemnification, master supply, etc.).
Customer Issue Resolution and Satisfaction – 20%
- Proactive and creative in solving problems. Resolves customer issues, concerns or complaints and implements solutions that meet customer expectations.
- Supports non-routine and difficult inquiries from customers by engaging with the full team.
- Improve customer satisfaction by proactively identifying patterns of problems and barriers to solutions. Provides insight to resolve problems.
Delivery Coordination and Quality Support – 15%
- Responsible for working with internal stakeholders to determine delivery dates.
- Negotiate ship dates, order quantities and pricing as required.
- Manage customer returns and assists Quality Department in handling and communicating corrective actions for RMA process.
- Participates in maintaining a quality service culture.
- Knowledge of Quality and Continuous Improvement.
Additional Responsibilities (Secondary- ~25%)
Sales, Marketing, and Business Development Support – 15%
- Support the Sales Team and Project Engineers.
- Assists with organization and planning for customer visits, speaking engagements, conferences, travel arrangements, and trade show preparations.
- Create, organize, and track customer e-mail campaigns.
- Work with sales team to determine pricing and delivery for project deliverables.
- Manage the set up and execution of trade shows anywhere in the world.
- Support assigned Marketing tasks.
- Organizes sales leads from tradeshows and website inquiries in HubSpot.
- Support responding to new customer leads.
Process Improvement, Reporting, and Team Support – 10%
- Develop and implement sales related business processes.
- Create customized Excel Spreadsheets and pivot tables to track sales information.
- Take notes in meetings and support team related activities.
Compliance
- Follow all company quality standards, safety policies, and required procedures.
- Maintain confidentiality with all proprietary information.
What You Bring
Core Qualifications
- Associates degree or equivalent of 3-5 years of related experience
- Proficiency in Microsoft Office Suite and Teams
- Effective and Efficient Project Management Skills
Preferred Qualifications
- Working knowledge of Hubspot preferred
Professional Traits We Value
- Exceptional interpersonal skills with the desire to meet customer needs
- Ability to work in a high volume rapidly changing environment
- Self-direction and motivation to manage multiple priorities simultaneously and meet deadlines.
- Strong active-listening skills.
- Strong organizational skills with exceptional attention to detail
ITAR Compliance
Our facility contains information and materials subject to the U.S. International Traffic in Arms Regulations (ITAR). As a result, certain roles may require verification defined by ITAR regulations.
Compensation & Benefits
The expected salary range for this position is $60,000 – $67,000 annually. Actual compensation will be determined based on experience, skills, qualifications, and geographic location.
In addition, Nissha Medical Technologies offers a competitive total rewards package including medical, dental, and vision coverage, 401(k) with company match, paid time off, life and disability insurance, and professional development opportunities.
Equal Opportunity Statement
Nissha Medical Technologies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on any protected status under applicable law.
