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Open nowFirst seen 1 hour ago

Technical Support Engineer

Nok Human Capital124 open roles

Where
Cairo, Egypt
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Your applicationOpen nowTechnical Support EngineerNok Human Capital · Cairo, Egypt

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Nok Human Capital postings stay open a median of 19 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: first seen 1 hour ago

Nok Human Capital median: 19 days open

The posting

Technical Support Engineer

NOK Human Capital is hiring a Technical Support Engineer for a leading industrial machinery and engineering solutions company based in Obour City. The role focuses on providing technical assistance to customers, troubleshooting equipment issues, coordinating maintenance activities, and supporting equipment installations. The successful candidate will ensure timely issue resolution, effective service coordination, and smooth workshop operations.

About the Company

A leading industrial engineering solutions company established in 2006, specializing in supplying industrial machinery, equipment, and packaging solutions to various manufacturing sectors. The company represents several international industrial brands in Egypt and provides technical support, maintenance, and after-sales services to customers nationwide.

Key Responsibilities

  • Handle customer inquiries and provide technical support for industrial machinery and equipment.
  • Diagnose and troubleshoot reported technical issues, providing remote solutions whenever possible.
  • Create and manage service tickets to coordinate on-site maintenance visits when required, in accordance with customer service contracts.
  • Follow up on preventive and corrective maintenance plans to ensure timely execution.
  • Supervise workshop activities and coordinate maintenance and repair operations.
  • Plan, coordinate, and monitor equipment installation activities.
  • Maintain accurate records of customer technical issues, service requests, and maintenance activities.
  • Coordinate with maintenance engineers to ensure efficient problem resolution and customer satisfaction.

Requirements

  • Bachelor's degree in Mechanical Engineering, Mechatronics Engineering, or a related field.
  • Minimum 1 year of relevant experience in technical support, maintenance, or a similar engineering role.
  • Previous experience in Oil & Gas, Engineering Consultancy, or Heavy Machinery industries.
  • Good knowledge of industrial machinery, equipment maintenance, and technical troubleshooting.
  • Strong problem-solving and analytical skills.
  • Excellent computer proficiency.
  • Very good command of English.
  • Strong communication, coordination, and customer service skills.

Job Details

  • Job Location: Obour City, Egypt.
  • Work Mode: On-site.
  • Employment Type: Full-time.
  • Job Level: Junior.
  • Department: Engineering.
  • Reporting To: Engineering Manager.
  • Working Hours: 8:00 AM – 5:00 PM.
  • Days Off: 2 days per week.
  • Benefits: Medical insurance and social insurance.
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