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Open nowFirst seen 29 hours ago

Senior Customer Success Operations Manager

noma_security/3a.00540 open roles

Where
USA [Remote], Remote
Work mode
Remote
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Your applicationOpen nowSenior Customer Success Operations Managernoma_security/3a.005 · USA [Remote], Remote

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Share of postings closed within
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  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: first seen 29 hours ago

The posting

Join Noma Security and help shape the future of AI security.

Noma is building the first comprehensive AI Security and Governance Platform, helping organizations adopt AI and LLMs with confidence and control. As AI becomes core to modern enterprises, we provide seamless visibility and protection across the entire AI lifecycle from development to production and autonomous agents. Our team works at the intersection of AI, security, and cloud, shaping a new category in a fast-evolving market. At Noma, you’ll have the opportunity to make a meaningful impact while working with exceptional people on technology that truly matters.

We're looking for a Customer Success Operations Manager to own the systems, reporting, and process infrastructure behind Noma's post-sales organization. You'll partner directly with the Head of Post-Sales to build dashboards, templatize decks and playbooks, and keep renewals and QBR processes running without manual chasing.

🛠️ What You’ll Do

  • Own the post-sales dashboard and reporting cadence, keeping data current for leadership, board, and customer-facing use.
  • Templatize the decks and playbooks currently duplicated across TAMs into one source of truth the team actually adopts.
  • Design processes and automations that cut manual work across task tracking, QBR prep, and renewals.
  • Build and maintain a centralized resource hub for post-sales content: decks, playbooks, process docs.
  • Support renewal tracking and reporting across the TAM team's book of business.
  • Partner with TAMs, support, and leadership to surface operational gaps and prioritize fixes.
  • Act as the resourceful connector who scopes technical builds, like dashboard work, and pulls in the right internal partner instead of stalling solo.
  • Stay current on post-sales and revenue operations practices as the team scales.

✅ What You Bring

  • 5+ years in a CS Operations, RevOps, or similar role supporting a post-sales or customer success organization.
  • A track record of building dashboards, decks, or playbooks that got adopted, not just built.
  • Experience supporting renewals and revenue-adjacent reporting.
  • Comfort operating with real autonomy, bringing solutions rather than escalating problems.
  • Background in cybersecurity or technical enterprise SaaS environments is a plus, not a requirement.
  • A bias toward systems: you template a process after doing it twice, not the tenth time.
  • Comfortable in a fast-paced, high-intensity startup environment with shifting priorities.

💙 Perks & Benefits:

  • Comprehensive medical, dental, and vision coverage
  • Home office setup reimbursement
  • Short- and long-term disability insurance
  • Life and accident insurance
  • 401(k) retirement savings plan
  • Unlimited paid time off (PTO) - We trust you to manage your time
  • A warm, supportive, and people-first company culture
  • A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
  • Equity options that let you share in Noma’s growth and success
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