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Open nowPosted 29 days ago

DEEP - Technical Officer - 3 langues (FR/EN/LU) (H/F)

Non renseigné

Where
Luxembourg
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Your applicationOpen nowDEEP - Technical Officer - 3 langues (FR/EN/LU) (H/F)Non renseigné · Luxembourg

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 29 days ago

The posting

Afin de renforcer les équipes de DEEP au sein de Business Line Consulting, nous recherchons actuellement un(e) DEEP - Technical Officer - 3 langues (FR/EN/LU) (m/f/n) à temps plein.Vos missions Prendre en charge les requêtes IT des utilisateurs de nos clients au comptoir du service informatique Utiliser l'outil de Service Management ServiceNow et les autres outils du client. Gérer les incidents qui seront escaladés par la premier/ière ligne de support vers le service IT local Aider les utilisateurs de notre client pour l'orienter vers la meilleure solution ; respecter les procédures en place Fournir le matériel IT nécessaire aux utilisateurs se présentant au comptoiry incluant la gestion administrative Assurer la gestion des flux quotidiens (emails, appels, tickets) pour les incidents et les RFC notamment Assurer le bon traitement ou prise en charge des demandes lors des escalades fonctionnelles Assurer une communication opérationnelle adéquate vers les utilisateurs de notre client et contribuer au reporting Contribuer à la rédaction et l'amélioration des procédures et documentation des outils Votre profil Vous êtes détenteur, a minima, d'un diplôme DAP/CATP ou justifiez d'une expérience profesionnelle équivalente orientée IT Vous justifiez d'une expérience d'une année minimum réussie dans un rôle similaire (helpdesk IT, technicien d'infrastructure) Vous êtes doté de bonnes connaissances en informatique (bon généraliste) avec un focus sur O et le Cloud (les certification MS et AZ sont un avantage), Windows AD, Outlook, Laptop/desktop, etc. Vous détenez une bonne connaissance des process ITIL Vous êtes réactif, orienté client et solutions, avenant et à l'écoute Afin d'offrir un support de qualité à nos utilisateurs, nous recherchons une personne maîtrisant le français, l'anglais et le luxembourgeois. La connaissance de l'allemand constitue un réel atout pour accompagner certains besoins spécifiques de notre clientèle Vous avez un esprit d'analyse et une approche structurée et rigoureur/euse Dynamique et créatif, vous avez le goût du travail en équipe et le sens du service au client vous anime Intéressé(e) ? Envie de relever un nouveau défi professionnel dans une entreprise multiculturelle et dynamique, qui investit dans le développement et le bien-être de ses collaborateurs ? Rejoignez-nous en cliquant sur Postuler Une copie conforme de votre diplôme et une copie récente de l'extrait du vous seront demandées au cours du processus de recrutement. POST souscrit au principe de l'égalité d'accès à l'emploi #niveau intermediaire #CDI #LI-HYBRID #informatique-infra-reseau #bachelor #cdi #experimente #fr #en

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