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Open nowPosted 23 days ago

Technicien Service Desk Niveau 1 & 2 (H/F)

Non renseigné

Where
Luxembourg
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Your applicationOpen nowTechnicien Service Desk Niveau 1 & 2 (H/F)Non renseigné · Luxembourg

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Non renseigné's own form.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 23 days ago

The posting

Technicien Service Desk Niveau 1 & 2 (H/F)Lieu : LuxembourgContrat : CDI - Temps pleinDisponibilité : Dès que possible Votre missionDans le cadre de notre croissance, nous recherchons un(e) Technicien(ne) Service Desk Niveau 1 & 2 afin de renforcer notre équipe de support et d'assurer l'assistance informatique quotidien/ienne de nos clients. Vous serez un interlocuteur privilégié des utilisateurs et contribuerez à garantir la qualité de service, la résolution rapide des incidents et le bon fonctionnement des infrastructures informatiques que nous administrons. Vos responsabilitésAssurer le support technique de niveau 1 et 2 auprès de nos clients par téléphone, e-mail et prise en main à distance.Qualifier, diagnostiquer et résoudre les incidents liés aux postes de travail, systèmes, applications et réseaux.Assurer le suivi et la gestion des tickets jusqu'à leur résolution.Installer, configurer et maintenir les équipements informatiques des clients.Administrer les environnements Microsoft , Active Directory et Entra ID.Participer à la gestion et à la maintenance des infrastructures Windows Server.Effectuer des interventions à distance ou sur site selon les besoins.Assurer le support des solutions de sécurité, de sauvegarde et de virtualisation.Informer les clients de l'avancement des demandes et garantir une communication claire et professionnelle.Escalader les incidents complexes vers les équipes de niveau supérieur.Participer à l'amélioration continue des procédures et de la documentation technique. Profil recherchéFormation en informatique ou expérience équivalente.Expérience de minimum 2 ans dans une fonction Service Desk, Helpdesk ou Support IT.Bonne maîtrise des environnements Microsoft :Windows Windows ServerMicrosoft Active DirectoryEntra IDConnaissances en réseaux (TCP/IP, DNS, DHCP, VPN).Des connaissances en VMware, Veeam, Sophos ou Cisco Meraki constituent un atout.Sens du service, excellent relationnel et orientation client.Capacité à travailler de manier/ière autonome tout en intégrant une équipe dynamique. LanguesFrançais : courantAnglais : techniqueToute autre langue (luxembourgeois, allemand) constitue un avantage. Nous offronsUn poste varié au contact direct de nos clients.Un environnement technique riche et évolutif.Des possibilités de formation et de certification.Une équipe à taille humaine et un cadre de travail convivial.Une rémunération attractive en fonction de l'expérience et des compétences. Vous aimez résoudre des problèmes, accompagner les utilisateurs et contribuer à la satisfaction de nos clients ? Rejoignez-nous !

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