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Open nowPosted today

Supervisor, Technical Customer Support

nordsonhcm225 open roles

Where
South Korea - Uiwang-si
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Your applicationOpen nowSupervisor, Technical Customer Supportnordsonhcm · South Korea - Uiwang-si

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. nordsonhcm postings stay open a median of 21 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

nordsonhcm median: 21 days open

The posting

Summary of the role

  • Supervisor the Field Service Team and leading the technical support activities for XRT KR
  • Maintain the Application and Service tickets in the system accordingly
  • Provide application and product training and updates to distributors and customers on the latest technology and product developments
  • Collaborate with internal stakeholders to develop customized applications/solutions to meet customers’ needs.
  • Develop team members’ technical capability in terms of application & service skills
  • Support marketing activities with distributors by participating in key trade exhibitions/shows and other events to promote Nordson products
  • Gather relevant market information, including latest technology and industry trends, competitor developments, changes in existing markets and emergence of new markets for feedback to management
  • Contribute key customers Service Contract Promotion with XRT products sales leader
  • Contribute increasing Aftermarket revenue, developing new aftermarket sales leads
  • Support XRT product manager and service team in each XRT products to support distributors and customer
  • Supporting trade show and exhibition to create sales leads
  • Assist in formulation of local sales and marketing strategies through market analysis and partner closely with local distributor(s) to drive sales and win projects

Skill and Qualifications

  • Requires + 15 year in Semiconductor industries with experience of technical team manager position

Travel Required

  • Esimated 50% in local, 20% oeversea
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