Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Product Manager 2 - Customer Care Experience

Nordstrom1,433 open roles

Where
Seattle, WA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProduct Manager 2 - Customer Care ExperienceNordstrom · Seattle, WA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nordstrom's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. Nordstrom postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted today

Nordstrom median: 5 days open

The posting

Job Description

This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position.

The Product Manager 2 is a key member of the Nordstrom Product Management team, advancing the platforms and tools that power how Nordstrom serves its customers after the sale. Product Management at Nordstrom collaborates across the organization to drive innovative solutions that solve real problems, anticipate customer needs, and exceed their expectations to drive brand loyalty resulting in greater market share and improved financial performance. To accomplish this, product managers own customer and business outcomes — planning the product roadmap, prioritizing the applicable technology backlog, leading product discovery, and measuring and communicating results of the feature portfolio, all while ensuring stakeholder alignment.

As a Product Manager 2 within the Customer Care product team, you'll own the systems our care professionals use every day — our core customer service platform and our account servicing tools — and help shape how we measure and improve service quality. These capabilities support customers across Nordstrom.com, NordstromRack.com, our iOS and Android apps, and our stores. AI agents are part of both how we build products and how we serve customers, and you'll work fluently with both. You'll also partner closely with our fraud and risk teams where the service experience and loss prevention intersect.

A day in the life…

  • Shape and communicate a clear product vision and strategy for your product areas within the customer care domain, aligned with company goals and business priorities and grounded in customer evidence, with minimal oversight
  • Own core customer service platforms and servicing tools end to end — roadmap, intake and triage, enhancement requests, and stakeholder coordination — partnering directly with customers, care professionals, and operations leaders to identify opportunities and requirements
  • Partner with Fraud and Risk to balance a frictionless experience for the overwhelming majority of customers against the cost of abuse
  • Help define how service quality is measured and developed, including how performance data flows into reporting and coaching
  • Prioritize the feature backlog and develop quarterly priorities and an annual roadmap, accounting for complexity, impact, and cohesion with organizational strategy, balancing long-term customer trust with near-term business impact
  • Embed with the Engineering squad to drive development through day-to-day management of the backlog, agile ceremonies, and feature releases
  • Pair deep customer insight with hands-on building — prototyping, analyzing data directly, and working with AI tooling to test ideas with customers and care professionals before committing engineering capacity
  • Write requirements, user stories, and testable acceptance criteria, and verify what is built before it reaches customers, influencing within your domain
  • Design measurement plans, run experiments with primary and guardrail metrics defined up front, and monitor key performance indicators — resolution time, repeat contact, and customer and agent satisfaction — to validate improvements and surface the next opportunity
  • Partner with Engineering, Analytics, UX, Care Operations, and business stakeholders — including other product teams whose work lands in care tooling — to deliver the right capabilities at the right time
  • Stay current with customer service industry trends, the competitive landscape, and emerging technologies, including applied AI and agentic tooling, to identify strategic opportunities and inform roadmap decisions
  • Work with engineering and business to balance customer value and technical effort, complexity, and risk, with minimal support

You own this if you have…

  • 3+ years of product management experience or equivalent, with measurable customer or business outcomes you owned; customer service, contact center, CRM, or agent-tooling experience preferred
  • Bachelor's degree in Business, Math, Engineering, Computer Science, or equivalent experience
  • Exposure to fraud and risk — particularly first-party fraud, returns and policy abuse, or the intersection of customer experience and loss prevention — preferred
  • Familiarity with customer service platforms, case or conversation management systems, and agent desktop tooling, and with the service operations concepts underneath them — routing, queue and workload management, case lifecycle, escalation paths, and quality assurance practices; direct experience implementing or extending a commercial service platform a strong plus
  • Exposure to AI-assisted service — virtual agents or agent assistance tooling — and a point of view on where automation improves the customer experience and where a human should stay in the loop
  • Solid technical background and understanding of software development principles, including Agile development and cohort-based pilot testing; hands-on fluency with AI and agentic development tools a strong plus
  • Proficient in data analysis and performance metrics, including customer-experience measurement; able to independently drive roadmap adjustments based on learnings, including when results contradict the original hypothesis
  • Ability to build and maintain cross-functional relationships with teams across Analytics, Engineering, UX, Operations, and Business
  • Strong verbal and written communication skills, including presenting to various levels within a matrixed organization
  • Able to sit with care professionals, listen to customers, and turn what you see and hear into product decisions
  • Strong critical thinking and problem-solving skills, including the discipline to verify AI-generated analysis and output before acting on it, with outstanding organizational and time management

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$121,500.00 - $188,500.00 Annual

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

© 2026 Nordstrom, Inc

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Nordstrom's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Nordstrom's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Nordstrom's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.