The posting
Agency
Dept of Health and Human Services
Division
Child Development
Job Classification Title
Human Services Program Consultant I (S)
Position Number
60038672
Grade
NC14
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The Child Care Consultant supports the regulatory functions of the Division by assisting potential and current child care providers in understanding and meeting child care licensing requirements. The role operates remotely within assigned service counties and requires independent planning and management of daily work.
Responsibilities include monitoring licensed and unlicensed child care settings for compliance, conducting investigations related to alleged violations, and documenting findings in accordance with program expectations. The position relies on effective communication and professional conduct in highly stressful situations. This role also utilizes computer software applications, including Microsoft Word and Excel, to complete regulatory and administrative tasks.
Key Duties Include: - Monitor child care centers and homes for compliance with applicable licensing requirements through scheduled and unscheduled visits.
- Investigate reports alleging violations of licensing requirements, including allegations of unlicensed operation, and document findings accurately.
- Assist potential and current child care providers in understanding, achieving, and maintaining compliance with state child care regulations.
- Review facility operations, records, and practices to verify adherence to health, safety, and program standards.
- Prepare clear, accurate documentation and reports using Microsoft Word, Excel, and other required software applications.
- Communicate findings, expectations, and regulatory guidance to providers in a professional and supportive manner.
- Plan and manage daily workload independently to meet program expectations across assigned service counties.
- Respond to high‑stress situations with calm, professional judgment to support effective regulatory oversight.
- Coordinate follow-up activities to ensure timely resolution of compliance issues and corrective actions.
- Maintain accurate records to support regulatory decisions and ongoing monitoring activities.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $52,592.00 - $92,036.00
Recruitment Range: $52,592.00 - $65,277.00
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
- Proficient application of Microsoft Word and Excel to prepare regulatory documentation, organize case information, and support reporting tasks with accuracy and consistency.
- Experienced in conducting on-site reviews of child care environments to assess compliance indicators, document observations, and identify conditions requiring corrective action.
- Skilled in managing independent, field‑based workloads across multiple service counties, including planning daily schedules and meeting regulatory timeframes.
- Proven effectiveness in resolving high‑stress regulatory situations through clear communication, professional decision-making, and consistent application of program expectations.
- Experience evaluating provider practices by reviewing records, verifying operational procedures, and preparing structured summaries supporting compliance determinations.
The Posting Will Close At 11:59 P.M. The Night Before The End Date
This Position Is 100% Federally Funded
This Position Is Eligible For A Fully Remote Work Option
About Child Development and Early Education (CDEE):
The Division of Child Development and Early Education (DCDEE) ensures that the health and safety of children in child care programs, to promote quality child care by implementing evidenced-based standards and to increase access to quality child care to families and children across North Carolina.
About Regulatory Services:
The Regulatory Services Section monitors and licenses all childcare programs in North Carolina.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit the website for State Benefits.
Supplemental Contact Information:
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
- Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
- Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
- If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
- Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
- Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
- For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.
Veterans’ and National Guard Preference
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
- Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
CONTACT INFORMATION
If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Master's degree in a discipline relative to the program from an appropriately accredited institution and two years of related experience
OR
Bachelor's degree in a discipline relative to the program area from an appropriately accredited institution and four years of related experience
OR
An equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Tresha Walker
Contact:
DHHS Workday Support Form
