The posting
Agency
Dept of Health and Human Services
Division
Aging and Adult Services
Job Classification Title
Human Services Planner/Evaluator I (S)
Position Number
65022382
Grade
NC14
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
The Housing Assessor works directly with Money Follows the Person (MFP) Transition Teams, property management organizations, aging and disability service providers, hospital discharge staff, Managed Care Organizations, and other community partners to expand access to supportive housing opportunities for individuals with disabilities.
This position supports implementation of the Department’s Olmstead Plan by matching eligible individuals with available housing resources, administering housing referral processes, and coordinating access to affordable and accessible supportive housing. It provides technical assistance and guidance on housing resources, fair housing requirements, and supportive housing programs while serving an assigned region of the state.
The Housing Assessor will collaborate with referral agencies, landlords, property managers, and stakeholders to address housing barriers and promote successful community living. This field-based position reports to the Section Chief of Housing and Homeless Programs.
Key Duties Include: – Review and process housing referrals for individuals seeking affordable and accessible housing resources, including participants in transition and community‑based programs.
– Match available housing units, subsidies, and supportive housing resources with individuals based on identified needs and eligibility criteria.
– Manage and maintain waitlists and interest lists for DHHS housing resources to ensure accurate tracking and timely placement activities.
– Review property vacancies and update information on available units, property contacts, referral agencies, and property waitlists within program tracking systems.
– Provide technical assistance and program guidance to stakeholders regarding housing resources, supportive housing programs, and fair housing requirements.
– Serve as a liaison between referral agencies and property management companies to facilitate placements, address concerns, and support housing stability.
– Assist with conflict resolution and problem solving for housing applicants and tenants experiencing tenancy or housing‑related challenges.
– Participate in housing team meetings, strategic planning activities, and program improvement initiatives to strengthen housing program effectiveness and identify opportunities for growth.
– Develop and support training activities for property managers, referral partners, and stakeholders to increase understanding of housing program policies and procedures.
– Provide ongoing technical assistance to housing and human services partners to strengthen community capacity and support individuals transitioning from institutional settings to community housing.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $52,592.00 - $92,036.00
Recruitment Range: $52,592.00 - $65,105.00
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
- Demonstrated experience working with housing and homeless programs, including identifying barriers to obtaining and maintaining housing and coordinating supportive services that assist individuals in achieving housing stability.
- Proven experience applying affordable housing policies, fair housing requirements, and supportive housing practices when coordinating housing placements and providing program guidance to stakeholders.
- Documented success interpreting and applying federal and state rules, regulations, and procedures associated with low‑income housing finance programs and supportive housing initiatives to support program operations and participant outcomes.
- Demonstrated experience analyzing housing, referral, and program data to support decision‑making, identify housing opportunities, and maintain accurate tracking of housing resources, vacancies, and waitlists.
- Established proficiency in stakeholder engagement, meeting facilitation, problem solving, and coordination of housing‑related activities involving referral agencies, property managers, service providers, and community partners.
The Posting Will Close At 11:59 P.M. The Night Before The End Date
This Position Is Eligible For A Fully Remote Work Option
About the Division of Aging and Adult Services (DAAS):
The Division of Aging and Adult Services works to promote the independence and enhance the dignity of North Carolina's older adults, persons with disabilities and their families through a community based system of opportunities, services, benefits and protections.
About Housing and Home Improvement Assistance:
Housing and Home Improvement Assistance helps eligible older adults remain safely and independently in their homes by providing minor home repairs, security enhancements, mobility and accessibility improvements, and basic household furnishings or appliance repair and replacement. Services are available to individuals age 60 and older who have no one able and willing to perform the work and who live in counties where the program is funded through the Home and Community Care Block Grant. Local service providers administer the program and work to address health, safety, and accessibility needs that support aging in place. Assistance is subject to program eligibility requirements, available funding, and service limitations, including a maximum benefit of $7,000 per person per program year.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit the website for State Benefits.
Supplemental Contact Information:
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
- Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
- Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
- If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
- Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
- Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
- For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.
Veterans’ and National Guard Preference
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
- Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
CONTACT INFORMATION
If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Planner:
Bachelor's degree in public service administration, psychology, sociology, or social work or a human service programmatic field, from an appropriately accredited institution
OR
Bachelor's degree from an appropriately accredited institution, and two years of administrative or consultative experience in a human service program
OR
An equivalent combination of education and experience
Evaluator:
Bachelor's degree in psychology, sociology, or social work or a human service programmatic field, from an appropriately accredited institution
OR
Bachelor's degree from an appropriately accredited institution and two years of program evaluation or consultative experience in human service programs
OR
An equivalent combination of education and experience
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Tresha Walker
Contact:
DHHS Workday Support Form
