Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 36 minutes ago

Director of Player Development

North Fork Mono Casino35 open roles

Where
Madera, CA, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of Player DevelopmentNorth Fork Mono Casino · Madera, CA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on North Fork Mono Casino's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. North Fork Mono Casino postings stay open a median of 5 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: first seen 36 minutes ago

North Fork Mono Casino median: 5 days open

The posting

Position Summary:

The Director of Player Development provides strategic leadership and overall direction for the Player Development department, with primary accountability for driving casino revenue growth, increasing player loyalty, and maximizing the value of the casino's high-value guest portfolio. This position develops and executes comprehensive player acquisition, retention, and reinvestment strategies designed to strengthen guest relationships, increase gaming activity, and enhance overall profitability.

The Director establishes departmental vision, goals, performance standards, and operating strategies while overseeing the development and execution of VIP programs, player engagement initiatives, targeted promotions, and personalized guest experiences. This role provides leadership and direction to the Player Development team, fosters strong partnerships with Marketing, Gaming Operations, Finance, and other departments, and ensures the effective utilization of player data, resources, and departmental budgets. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position reports directly to the VP of Marketing.

Essential Functions:

  • Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
  • Provide strategic leadership, direction, and oversight of the Player Development department, ensuring departmental initiatives support the casino's overall business objectives, revenue targets, and long-term growth strategies.
  • Develop, implement, and continuously evaluate comprehensive player development strategies focused on the acquisition, growth, retention, and reactivation of high-value casino guests.
  • Establish departmental goals, key performance indicators (KPIs), performance expectations, and accountability measures to drive revenue growth, player loyalty, guest satisfaction, and operational effectiveness.
  • Lead, develop, and mentor the Player Development leadership team and Team Members, including recruitment, succession planning, training, performance management, and professional development.
  • Build and maintain strategic relationships with key casino players and high-value guests, ensuring a high level of personalized service, relationship management, and guest retention.
  • Oversee the development and execution of VIP programs, player recognition initiatives, exclusive events, targeted promotions, and customized guest engagement strategies.
  • Direct the development and administration of departmental budgets, forecasts, staffing plans, and reinvestment strategies, ensuring resources are allocated effectively and financial objectives are achieved.
  • Establish and oversee comping policies, reinvestment guidelines, promotional standards, incentive programs, and departmental procedures to ensure consistency, accountability, and profitability.
  • Analyze player worth, gaming activity, visitation trends, theoretical revenue, actual revenue, reinvestment, and player development performance to identify opportunities for increased profitability and market share.
  • Utilize player management systems, reporting tools, and business intelligence to evaluate departmental performance, identify emerging trends, and guide strategic business decisions.
  • Collaborate with Executive Leadership, Marketing, Gaming Operations, Finance, and other key departments to align business strategies, optimize player experiences, and maximize casino-wide revenue opportunities.
  • Evaluate the effectiveness and return on investment of player development initiatives, marketing programs, promotions, and special events, implementing improvements as needed.
  • Establish departmental service standards, operational procedures, and performance expectations that promote accountability, efficiency, and North Fork Mono Casino's culture of exceptional guest service.
  • Maintain oversight of departmental administrative functions, including staffing, scheduling, budget management, reporting, and operational controls.
  • Ensure departmental operations adhere to all applicable gaming regulations, internal controls, responsible gaming practices, and Company policies and procedures.
  • Represent the Player Development department in leadership meetings and strategic initiatives, communicating departmental performance, business opportunities, challenges, and recommendations.
  • Responsible for ensuring that staff payroll is completed and approved prior to the close of payroll deadline.
  • Other job-related duties as assigned.

Required Skills/Abilities:

  • Demonstrated executive-level leadership and strategic management capabilities, with the ability to establish a vision, set priorities, and drive departmental performance.
  • Extensive knowledge of casino marketing, player development, VIP relationship management, casino operations, and revenue optimization strategies.
  • Proven ability to develop and execute strategic business plans that drive player acquisition, retention, gaming revenue, and profitability.
  • Strong financial acumen, including experience with budgeting, forecasting, revenue analysis, player reinvestment, and return-on-investment evaluations.
  • Advanced analytical and problem-solving skills, with the ability to interpret player data, gaming trends, financial reports, and performance metrics to make informed business decisions.
  • Demonstrated ability to lead, develop, motivate, and hold management teams and Team Members accountable for achieving organizational objectives.
  • Exceptional relationship-building, negotiation, communication, and interpersonal skills, with the ability to establish and maintain relationships with high-value guests, business partners, Team Members, and executive leadership.
  • Ability to effectively manage complex guest relationships, resolve escalated concerns, communicate difficult decisions, and de-escalate challenging situations with professionalism, discretion, and sound judgment.
  • Strong understanding of casino reinvestment strategies, player valuation, comping practices, promotional development, and loyalty program administration.
  • Demonstrated ability to collaborate across departments and influence business decisions while balancing guest satisfaction, operational needs, and financial performance.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and the ability to utilize casino management systems, player tracking systems, and business intelligence tools.
  • Ability to exercise discretion and maintain confidentiality when handling sensitive guest, financial, and business information.
  • Thorough understanding of applicable gaming regulations, internal controls, and responsible gaming practices.

Minimum Qualifications:

  • Bachelor's degree in Marketing or related field, or equivalent combination of education and experience required.
  • Minimum of five (5) years of Player Development management experience required.
  • Bilingual or multilingual abilities preferred.
  • Demonstrated experience using casino player tracking/CRM systems and interpreting player activity for development and retention.
  • Demonstrated experience working with high-value and VIP players in a casino environment.
  • Demonstrated ability to prospect for and acquire new players through proactive relationship development.
  • Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
  • Must be at least 21 years of age

Physical Requirements:

  • All work is performed on site in Madera, CA.
  • Requires manual dexterity to perform job related functions.
  • Ability to sit, stand or walk for the duration of their shift.

Work Conditions:

Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of the assigned work area. Work is typically in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage.

Important Notices:

  • When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.
  • This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against North Fork Mono Casino's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on North Fork Mono Casino's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    North Fork Mono Casino's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.