The posting
Position Summary:
The Security Shift Manager under the direct supervision of the Security Director, oversees all aspects of the Casino Security Department through effective departmental leadership and is responsible for administering an effective professional security and safety program to provide a safe and secure environment for Guests, Team Members and Company assets. Responsibilities are performed in accordance with all Company standards, policies, and procedures. The Security Shift Manager will report directly to the Security Director.
Essential Functions:
- Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
- Ensures the highest possible standards of guest service are provided and listens and responds to guest and Team Member concerns and questions.
- Responsible for the protection of North Fork Mono Casino & Resort gaming assets and property, as well as protecting the life of those that work, do business with and visit the casino.
- Manage the day-to-day operations of the Security Department.
- Ensures the operation of a 24-hour, 7-day a week Security Operation to provide timely response to routine and emergency situations.
- Participates in the reporting and directing of safety issues.
- Conduct thorough internal or external investigations and submit recommendations to the Security
- Exercise sound judgement under routine and stressful conditions.
- Ensures all Team Members are complying with Minimum Internal Control Standards (MICS), policies, and procedures.
- Provides security guidance at all levels in both routine and non-routine situations, exercise discretion, and independent judgment.
- Assists the Security Director with reviewing and approving departmental reports.
- Manage and supervise department Team Members, overseeing hiring, training, development, and separation process.
- Assists the Security Director with directing and leading Team Members to successfully meet management directives.
- Assists in developing and administering training programs for the Security Department, Team Members and develops and administers applicable training programs for all Team Members.
- Assists the Security Director with reviewing all incident reports and providing statistical data to Casino Management.
- Takes necessary enforcement action for violations of Tribal, State, and Federal laws.
- Investigates vehicle accidents or guest service concerns regarding accidents or safety concerns/incidents.
- Maintain and develop strong community relations with law enforcement agencies as necessary.
- Ensures that all Security Team Members are providing excellent guest service.
- Assist the Security Director in analyzing and recommending changes to staffing levels.
- Oversee performance evaluations and provide leadership direction for supervisors.
- Maintain good communication and foster a positive, professional work environment.
- Contribute to overall team efforts and departmental results.
- Attends, and satisfactorily completes, all required training as assigned and required.
- Manages and maintains security of confidential information entrusted to position.
- Responsible for ensuring that staff payroll is completed and approved prior to the close of payroll deadline.
- Other job-related duties as assigned.
Required Skills/Abilities:
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
- Knowledge in security, investigation, loss prevention, safety awareness and risk management.
- Ability to exercise discretion, and to handle sensitive situations with tact.
- Excellent guest service skills, and the ability to handle guest concerns diplomatically.
- Ability to work in a fast-paced environment.
- Ability to effectively present information and respond to questions from managers, vendors, guests, and Team Members.
- Ability to perform interviews and interrogations.
- Ability to pass firearm safety, handling, and shooting techniques. Able to obtain a BSIS firearms licensing and keep in compliance with State and Tribal firearms laws.
- Ability to pass the qualifications for OC Spray, Baton, and Handcuffing techniques.
- Excellent organizational skills.
- High degree of integrity in performing job duties.
- Ability and experience to manage, supervise and develop staff talents to enhance teamwork, and Company image.
- Ability to use office equipment with strong skills in Microsoft Office.
Minimum Qualifications:
- High School Diploma or GED required, associate's degree in criminal justice, business administration, management or related field preferred.
- Minimum of five (5) years of casino security, armed-security, law enforcement or military experience with three (3) years of these years in a supervisory capacity or above required; manager experience preferred.
- Registered with California BSIS required or ability to acquire one (employer will provide upon hire).
- Ability to pass firearms qualification and obtain an Exposed Firearms License from BSIS required (employer will provide upon hire).
- Minimum of three (3) years of firearms experience required.
- Experience in risk and safety required.
- Demonstrated experience in training.
- Current First Aid, CPR and AED certifications required or ability to acquire one (employer will provide upon hire).
- Current RBS certificate required or ability to acquire one (employer will provide upon hire).
- Valid California driver's license and insurability required.
- Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
- Must be at least 21 years of age.
Physical Requirements:
- All work is performed on site in Madera, CA.
- Requires manual dexterity to perform job related functions.
- Ability to sit, stand or walk for the duration of their shift.
- Ability to bend, carry, climb, crawl, crouch, grasp, kneel, lift, pull, push, reach, sit, stand, or stoop during or for the duration of their shift.
- Ability to lift, push, and pull up to 50lbs. with or without assistance.
Work Conditions:
Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of the assigned work area. Work is typically in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage. Work is performed outdoors and can involve continuous exposure to high and low temperatures, sunlight, wet surfaces and noise.
Important Notices:
- When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.
- This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.
