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Open nowFirst seen 20 hours ago

Customer Service Associate

northbrothersfordinc8 open roles

Where
Westland, MI
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Your applicationOpen nowCustomer Service Associatenorthbrothersfordinc · Westland, MI

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Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: first seen 20 hours ago

The posting

Customer Care Representative (Automotive Sales and Service Department)

Join a team that puts customer experience first. At North Brothers Ford, we are looking for a friendly, organized, and motivated Customer Care Representative to be a key part of our growing service department.

What You’ll Do

  • Be the first point of contact for our customers, handling incoming calls with professionalism and care
  • Schedule service appointments and ensure a smooth check-in experience
  • Follow up with customers after service visits to ensure satisfaction and build lasting relationships
  • Coordinate and manage a small fleet of loaner vehicles for customer convenience
  • Support the service team by following processes and ensuring accurate communication
  • Answer incoming phone leads for new and used car department

What We’re Looking For

  • A positive attitude and strong communication skills
  • Ability to multitask and manage multiple phone lines in a fast-paced environment
  • Strong attention to detail and ability to follow established processes and scripts
  • A team-oriented mindset with a willingness to learn and grow

Previous experience in customer service or automotive service processes is a plus—but not required. We’re happy to train the right person who brings enthusiasm and a customer-first mindset.

Why Join Us

  • Be part of a supportive and growing team
  • Gain valuable experience in the automotive industry
  • Opportunity for growth and advancement

All applications are kept strictly confidential, and we welcome candidates from all backgrounds to apply.

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