The posting
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
The Manager, Advanced Practice Provider reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Manager, Advanced Practice Provider provides administrative and clinical practice leadership to and manages APPs (Advanced Practice Registered Nurses and Physician Assistants) for their defined service area or unit.
The Manager will work closely with leadership among respective areas to develop plans, metrics and resources driving the department’s clinical care model success.
Responsibilities:
- Clinical CareMaintains advanced practice skill set and competence and may perform duties listed in the job description for an APRN/PA. Serves as the clinical resource for APP practice issues for the patient population and is accountable for the implementation of evidence-based practice. Ensures process improvement initiatives are sustained. Develops and implements innovations in patient and family centered care that fosters quality, safety and effectiveness and serves as a model for patient care nationally. Facilitates employee annual goal development in collaboration with Clinical Practice Director and Director of Operations. Enhances the patient’s experience through the continuum of care.
- Customer FocusClearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations. Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate. Continually examines ways to improve business relationships with customers, suppliers, and the community. Is a liaison for the APP staff with leadership teams at NMHC. Work closely with practice and physician leadership to ensure smooth and efficient operations in the practice in an environment that is both challenging and rewarding. Consistently model the organization’s philosophy of customer service.
- Creative LeadershipTranslates organization vision into a unit or service area vision that engages team members in contributing to and achieving that vision. Attracts, develops, and retains exceptional caregivers and provides those APPs with an environment that fosters excellence through continuous learning. Facilitates and coordinates the development of department protocols/policies and guidelines for the continuity of care amongst the specialty/area.
- ManagementManages APP performance, competency, work assignments and engagement. Conducts mid-year and annual performance evaluations with all professional APP providers. Initiates and leads all performance management for team members including performance reviews, coaching, development discussions and plans, improvement plans, and any other disciplinary processes as needed. Provides feedback to improve employee performance and engagement. Tracks coaching discussions and performance of team members; Develops and implements performance improvement plans when necessary to ensure accountability. Seeks ways to match team members’ talents and career interests with organizational opportunities. Collaborates with Human Resources and other managers to ensure appropriate staffing. Advances innovative recruitment and retention strategies for team members. Ensure application of staffing tools. Maintains and improves the department or unit’s quality of care and/or service. Promotes innovation and research to advance care patient care models. Encourages, mentors and coaches team members in advancing innovation through research and evidence. Must be able to effectively manage problems that arise within the team or issues with clients, and recommend mitigation strategies as needed to achieve the desired results.
- Coaching and DevelopmentProvides APP providers with an environment that supports their professional practice, health and well-being. Develops plan for transition into practice of new APP providers in collaboration with the APP lead (where applicable), collaborating physician and Clinical Practice Director and monitors progress to goals. Seeks new ideas from a wide range of sources; encourages others to share knowledge and best practices. Maintains active membership in Professional Organization and shares current, relevant information. Participates in leadership development activities. Promotes the professional advancement of the APP team in the realms of clinical, quality/research, education and leadership. Partners with HR on recruitment and retention efforts. Plans and oversees new employee orientation and onboarding.
- EfficiencyManages people and resources to ensure safe and efficient patient care operations. Partners with multi-disciplinary team to ensure optimal patient throughput. Partners with practice leadership to ensure appropriate staffing models and work assignments. Collaborates with the team to ensure application of safe staffing and scheduling guidelines. Embeds innovative strategies to support a healthy practice environment that encourages break time and reduces worker fatigue. Ensures caregivers have the equipment and supplies needed to provide patient care. Manages respective cost centers and has financial responsibility where assigned.
Qualifications
Required:
- Master’s degree from an accredited school/college of nursing OR master’s degree from an accredited Physician Assistant Program.
- Current license as an Advanced Practice Registered Nurse in the State of Illinois OR current license as a Physician's Assistant in the State of Illinois.
- Privileged and credentialed through the Medical Staff Office (MSO).
- Three (3) – Five (5) years of experience as a licensed advanced practice provider.
Preferred:
- Previous supervisory or lead experience
- Five (5) – ten (10) years of experience as a licensed advanced practice provider (Advanced Practice Registered Nurse or Physician Assistant)
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits
Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.
If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.
