The posting
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
The Clinical Support Tech reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Clinical Support Tech is responsible for providing accurate, timely, and effective ancillary support in the Chemistry department of the clinical laboratory.
- Phone coverage.
- Maintaining supply inventories, placing inventory orders, logging in and rotating reagent inventory.
- Locating and transporting specimens.
- Computer activities.
- Responding to customer requests.
- Help prioritize, identify problems and assist in resolving problems.
Values, Patient Satisfaction and Service Excellence:
- Demonstrates I-CARE values (integrity, compassion, accountability, respect, and Excellence) in daily work and interactions.
- Presents a friendly, approachable, professional demeanor and appearance.
- Provides accurate information and timely updates to patients and customers.
- Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
- Provides directions or help to patients and customers with finding their way.
- Uses effective service recovery skills to solve problems or service breakdowns when they occur.
- Demonstrates teamwork by helping co-workers within and across departments.
- Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
Efficiency and Business Growth:
- Uses organizational and unit/department resources efficiently.
- Manages work schedule efficiently, completing tasks and assignments on time.
- Contributes to opportunities and processes for continuous improvement.
- Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
Non-Clinical Role-Specific Roles and Responsibilities:
- Works in partnership with all laboratory personnel to insure that tests are prioritized properly, and problems are identified.
- Meets current documentation standards and policies.
- Provides documentation that is timely, accurate, up to date, complete and legible.
- Performs accurate computer and non-computer data entries and documentation.
- Reviews QC/QA records to assure completeness and to identify areas of concern.
- Reports finding to supervisor or manager.
- Works in partnership with all laboratory personnel to effectively manage the flow of specimens including finding missing specimens, add-ons, archiving, and transporting from one area of the laboratory to another.
- Inventory management, which includes but is not limited to, taking a physical inventory of laboratory reagent and supplies, unloading, unpacking, and putting away supplies and reagent once delivered.
- Rotation of existing inventory and recording lot numbers of reagent according to department protocols.
- Performs other duties as assigned.
Communication and Collaboration:
- Answers department phone in a polite manner, communicating messages appropriately and clearly to all staff members.
- Responds to customer calls in a professional and courteous manner.
- Displays flexibility and dependability.
- Demonstrates the values of team concept on a consistent basis.
- Interacts with all team members in a professional manner.
- Communicates appropriately and clearly with all.
- Maintains a good working relationship within the department and other ancillary departments.
- Demonstrates a positive attitude.
Administration and Documentation:
- Reviews maintenance records to assure completeness and to identify areas of concern.
- Reports findings to supervisor or manager.
- Performs accurate computer and non-computer data entries and documentation.
Leadership:
- Ensures that area of accountability is in complete compliance with all regulatory and accreditation standards from agencies that review Central DuPage Hospital.
- Initiates the meeting of responsibilities without prompting.
- Demonstrates the value of team concept on a consistent basis.
- Interacts with all team members in a professional manner.
AA/EOE.
Qualifications
Required:
- Upon hire, the Clinical Support Tech must provide hard copy of high school diploma or equivalency and/or transcripts.
- Must provide proof of Education as stated in the CLIA guidelines.
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
Click on or copy and paste URL to your browser to view detailed benefits information
NorthwesternMedicine Career Page
https://jobs.nm.org/benefits
Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.
If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.
