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Open nowPosted yesterday

Technician IT Client Support

NOV698 open roles

Where
Schiedam, Zuid-Holland, Netherlands, Etten-Leur, Noord-Brabant, Netherlands
Work mode
On site
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Your applicationOpen nowTechnician IT Client SupportNOV · Schiedam, Zuid-Holland, Netherlands, Etten-Leur, Noord-Brabant, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on NOV's own form.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. NOV postings stay open a median of 21 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted yesterday

NOV median: 21 days open

The posting

Job Description

Join NOV’s Corporate IT Client Support team, providing mainly second-level support for internal employees. The international Service Desk handles initial requests and escalates issues that require physical intervention, more detailed troubleshooting or business-specific support.

Based primarily in Schiedam, you will also support the Etten-Leur site and work with colleagues across Europe. You will be a visible local IT contact, taking ownership of requests while drawing on an experienced distributed team when needed. Occasional domestic travel to Coevorden or international travel to other NOV locations may be required throughout the year.

Responsibilities

  • Investigate and resolve escalated PC hardware, software, printer and other workplace IT issues, including hands-on onsite interventions.
  • Provide responsive, professional support to internal users with varying levels of technical knowledge, including production and engineering colleagues.
  • Manage challenging requests constructively, explain technical constraints and propose appropriate solutions aligned with IT processes.
  • Own and prioritize assigned requests in the IT service management system, including Jira Service Desk, and keep accurate troubleshooting records.
  • Collaborate with the Service Desk and specialist IT teams, escalating issues appropriately while maintaining ownership of user communication.
  • Create and update knowledge articles and troubleshooting documentation in Confluence.
  • Support local IT hardware and systems and help maintain the local server-room environment.
  • Provide onsite IT coverage across the relevant Netherlands locations and occasional support at other sites when required.

Qualifications

Required:

  • Hands-on experience in IT support, including hardware, software and peripheral troubleshooting.
  • Ability to independently diagnose and resolve technical issues.
  • Strong customer service and communication skills, including managing demanding stakeholders.
  • Proactive, self-organized approach to work and problem-solving.
  • Professional proficiency in English.
  • Willingness to travel between NOV locations as required.

Preferred:

  • Dutch language proficiency.
  • MBO 4 qualification or equivalent relevant education.
  • Experience with IT service management tools, such as Jira Service Desk, and technical documentation.

About Us

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

Corporate

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.

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