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Open nowFirst seen 47 days ago

Agente de Contact Center

NOVACARD18 open roles

Pay
MX$10,500 – MX$13,100 a month
Where
Ciudad de México, México, Mexico
Work mode
On site
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From $25 per CV, paid once. No subscription.

Your applicationOpen nowAgente de Contact CenterNOVACARD · Ciudad de México, México, Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on NOVACARD's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. NOVACARD postings stay open a median of 38 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: first seen 47 days ago

NOVACARD median: 38 days open

The posting

Acerca de NOVACARD

Somos una empresa mexicana en crecimiento acelerado, enfocada en crear soluciones financieras simples, accesibles y responsables para nuestros clientes. Operamos en un entorno dinámico, regulado y altamente colaborativo, donde tomamos decisiones basadas en datos, priorizamos la simplicidad y buscamos generar impacto real en todo lo que hacemos.

Nuestro enfoque es simple: hacer las cosas bien, rápido y con propósito.

Acerca del rol

Buscamos un(a) Agente de atención al cliente que sea la voz de NOVACARD y el primer punto de contacto con nuestros clientes.

Este rol será clave para brindar atención oportuna, resolver dudas, dar seguimiento a solicitudes y asegurar que cada interacción genere una experiencia positiva, clara y confiable.

Serás parte fundamental para construir relaciones de confianza con nuestros clientes, representando nuestros valores en cada llamada y contribuyendo a mejorar continuamente nuestros procesos de atención.

Ubicación:

  • Polanco (cerca de Plaza Miyana)
  • Benito Juárez (cerca de metro Eje Central)
  • La ubicación podrá variar de una sede a otra acuerdo con la operación y necesidades del negocio.

Horario:

  • Lunes a domingo de 1:30pm a 10:00pm con descanso rolado en fin de semana.

Requisitos

  • Disponibilidad para horario vespertino (1:30 p.m. – 10:00 p.m.)
  • Disponibilidad para trabajar de lunes a domingo con descansos rolados
  • Al menos 6 meses de experiencia en call center, atención al cliente o roles similares
  • Comunicación clara, empática y orientada a la solución
  • Manejo de PC y herramientas digitales (CRM deseable)
  • Capacidad para manejar múltiples tareas y seguimiento de casos
  • Actitud proactiva y enfoque en experiencia del cliente

Responsabilidades

  • Atender llamadas entrantes para resolver dudas, consultas y brindar soporte a clientes
  • Explicar de forma clara el funcionamiento de los productos y servicios de NOVACARD
  • Dar seguimiento a solicitudes, aclaraciones y renovaciones de manera proactiva
  • Escuchar activamente, empatizar con el cliente y ofrecer soluciones efectivas
  • Registrar y documentar cada interacción en el sistema correspondiente
  • Detectar oportunidades de mejora en procesos o experiencia del cliente
  • Representar los valores de NOVACARD en cada punto de contacto

Beneficios

  • Sueldo base de $10,500 + bono por desempeño ($1,600)
  • Vales de despensa $1,000 mensuales.
  • Prestaciones de ley
  • Oportunidades reales de desarrollo y crecimiento profesional
  • Ambiente de trabajo dinámico, colaborativo y en constante evolución
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against NOVACARD's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on NOVACARD's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    NOVACARD's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

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Before you press

Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
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