Business and AI Analyst

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

Lead and Grow with Us! NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

NOVO Health Services is seeking a proactive and detail-oriented Business and AI Analyst to lead cross-functional projects and drive process- and technology-improvement initiatives on a company-wide basis, based out of our DuBois, PA office.

This role manages the scope, timeline, and budget of cross-functional projects, coordinating stakeholders across departments and providing regular status reporting to leadership. Within Finance and Accounting, this role also covers process, systems, and reporting initiatives, along with one-off projects where an extra hand is needed. The Business and AI Analyst additionally leads the “Gate 0” review and documentation process for proposed AI and process-improvement initiatives company-wide, maintaining the severity/demand matrix, documenting and evidencing each proposed workflow, and supporting tier and oversight-level determination on approved initiatives.

The ideal candidate is an organized, analytical professional who can manage multiple projects simultaneously, communicate effectively across departments, and bring a working knowledge of AI tools and no-code platforms to help evaluate and support new initiatives.

Key Responsibilities Project & Program Management • Manage cross-functional projects within NOVO, including scope, timeline, and budget management • Coordinate stakeholders across departments to keep projects aligned and on track • Provide regular status reporting to leadership on project progress, risks, and outcomes • Identify and help resolve project roadblocks, escalating issues as needed to keep initiatives on schedule Finance & Accounting Support • Support Finance and Accounting with process, systems, and reporting initiatives • Provide additional project support for one-off initiatives where an extra hand is needed • Partner with Finance and Accounting stakeholders to identify opportunities for process and reporting improvements AI & Process-Improvement Governance (“Gate 0”) • Lead the “Gate 0” review and documentation process for proposed AI and process-improvement initiatives on a company-wide basis • Maintain the severity/demand matrix used to evaluate and prioritize proposed initiatives • Document and evidence each proposed workflow to support a consistent, auditable review process • Support the determination of tier and oversight-level requirements for approved initiatives Cross-Department Collaboration • Serve as a cross-department communicator and facilitator, enhancing collaboration and insights between departments • Build strong working relationships across departments to support alignment on project priorities and outcomes

Qualifications Required • Bachelor's degree in Business required • Strong project management skills, with the ability to manage scope, timeline, and budget across multiple initiatives simultaneously • Excellent written and verbal communication skills, with the ability to coordinate stakeholders and report project status to leadership • Strong analytical and problem-solving skills, with attention to detail in documentation and process evaluation • Proficiency with Microsoft Office (Excel, PowerPoint, Word) and other standard business and reporting tools • Ability to work independently and manage competing priorities across departments Preferred • Experience with AI projects, including evaluating, piloting, or implementing AI-driven initiatives • Experience building no-code tools and agents • Experience supporting Finance and Accounting process, systems, or reporting initiatives • Experience with project or workflow documentation and governance processes (e.g., stage-gate review processes)

Key Competencies • Strong project management and organizational skills, with the ability to manage scope, timeline, and budget • Analytical mindset with strong attention to detail and documentation accuracy • Effective cross-department communicator and facilitator • Comfortable evaluating and supporting emerging AI and no-code technologies • Sound judgment in supporting governance and oversight processes for new initiatives • Ability to manage multiple projects and competing priorities simultaneously in a fast-paced environment

Physical & Work Environment Requirements • Primarily an office-based role with regular use of computer, phone, and video conferencing • Full-time, salaried position (40 hours per week); flexible hours as business needs require • Occasional travel between departments or facilities may be required • Ability to sit, use a computer, and manage detailed documentation for extended periods

Why Join NOVO Health Services?

At NOVO, our associates are the foundation of our success. We are committed to creating a safe, supportive, and growth-oriented workplace where employees are empowered to develop their careers and make a meaningful impact.

Competitive Benefits Package

• Competitive Compensation
• Paid Holidays
• Generous Paid Time Off (PTO)
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Basic Life and AD&D Insurance
• Long-Term Disability Coverage
• Career Growth and Advancement Opportunities
• Stable, Essential Healthcare Industry

Build Your Future with NOVO

If you're a hands-on maintenance leader who is passionate about reliability, safety, operational excellence, and team development, we'd love to hear from you.

Apply today and become part of a growing organization dedicated to supporting healthcare facilities through innovative linen management solutions.

NOVO Health Services is an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law

What we can offer you as a full-time associate: Competitive pay Paid Holidays Paid Time Off Program (PTO) 401(k) w/Employer Match Flexible Spending Account (FSA) Health Savings Account (HSA) Medical, Dental, and Vision Programs Basic Life/AD&D Insurance Long-Term Disability (LTD)

Why work for Novo Health Services?

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement. Complete an on-line application at www.novohealthservices.com! All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.