The posting
Job Description
The Account Receivable Lead GSC
Position Summary
The Team Lead - Billing is responsible for leading the end-to-end billing function and ensuring accurate, timely, and compliant invoice generation across service, pass-through, investigator float, milestone, and project-related billing activities. The role manages a team of billing analysts, partners with Project Managers, Finance, Business Development, and operational teams globally, and drives billing excellence through process optimization, automation, reporting, and stakeholder engagement.
The Team Lead plays a critical role in maintaining billing accuracy, minimizing revenue leakage, supporting cash flow objectives, and ensuring an exceptional customer experience through proactive invoice management and issue resolution.
Key Responsibilities
1. Billing Operations Management
- Lead and oversee end-to-end customer billing activities across multiple business units and regions.
- Ensure invoices are generated accurately and issued within contractual timelines.
- Review billing events and supporting documentation prior to invoice release.
- Validate milestone, time & materials, pass-through, investigator float, and ad-hoc billing transactions.
- Ensure compliance with customer contracts, company policies, and financial controls.
- Monitor invoice processing queues and ensure timely completion.
2. Team Leadership & People Management
- Lead, mentor, and develop a team of Billing Analysts and Associates.
- Conduct workload planning and resource allocation.
- Monitor team productivity and service delivery metrics.
- Provide coaching, training, and performance feedback.
- Support employee development and succession planning.
- Foster a high-performance and customer-focused team culture.
3. Stakeholder Management
- Act as the primary escalation point for billing-related issues.
- Partner with Project Managers to ensure billing readiness.
- Collaborate with AR, AP, Treasury, Finance, and Business Development teams.
- Build effective working relationships with external customers and sponsors.
- Participate in customer calls related to invoice disputes and billing clarifications.
4. Revenue Assurance & Billing Controls
- Ensure all billable activities are accurately captured.
- Identify and address potential revenue leakage.
- Review billing exceptions and adjustments.
- Support credit note reviews and billing corrections.
- Ensure complete audit trails and documentation are maintained.
5. Reporting & Financial Analysis
- Prepare and review weekly and monthly billing reports.
- Monitor billing performance against KPIs.
- Provide revenue and billing trend analysis to management.
- Track aged unbilled balances and billing backlogs.
- Support month-end and year-end close activities.
6. Process Improvement & Automation
- Identify opportunities for process standardization and automation.
- Drive continuous improvement initiatives within the billing function.
- Support ERP and system enhancement projects.
- Develop and maintain billing SOPs and process documentation.
- Promote best practices across global billing teams.
7. Quality & Compliance
- Ensure billing activities comply with internal controls and audit requirements.
- Maintain high levels of invoice accuracy and quality.
- Support internal and external audits.
- Ensure confidentiality of financial and customer information.
Minimum Qualifications
Education
- Bachelor's Degree in Commerce, Accounting, Finance, Business Administration, or a related discipline.
- MBA Finance, CA, CMA, ACCA, CPA, or equivalent qualification is preferred.
Experience
- 7-10 years of experience in Billing, Accounts Receivable, Revenue Operations, or Finance Shared Services.
- Minimum 3 years of team leadership or supervisory experience.
- Experience working in multinational and shared service environments.
- Exposure to project-based billing models preferred.
- Experience working with global stakeholders across APAC, Europe, and North America.
Technical Skills
Billing & Finance
- Customer Billing
- Revenue Recognition Fundamentals
- Contract and Milestone Billing
- Pass-Through Billing
- Investigator Float Management
- Credit Notes & Adjustments
- Reconciliations
- Financial Reporting
Systems
- Salesforce
- FinancialForce
- NetSuite
- SAP
- Oracle
- Microsoft Dynamics
Advanced Excel
- Pivot Tables
- XLOOKUP / VLOOKUP
- Power Query
- SUMIFS
- Dashboard Creation
- Data Validation
- Financial Analysis
Behavioral Competencies
- Leadership and Team Development
- Strong Communication Skills
- Stakeholder Management
- Analytical Thinking
- Problem Solving
- Attention to Detail
- Customer Focus
- Time Management
- Process Improvement Mindset
- Decision Making
Key Performance Indicators (KPIs)
- Invoice Accuracy Rate
- Billing Timeliness
- Monthly Billing Achievement
- Unbilled Revenue Reduction
- Billing Backlog Management
- Customer Query Resolution Time
- Credit Note Reduction
- Team Productivity Metrics
- Stakeholder Satisfaction
- Process Improvement Contributions
Preferred Industry Experience
Candidates with experience in the following industries will be highly regarded:
- Clinical Research Organizations (CRO)
- Pharmaceutical & Life Sciences
- Professional Services
- Consulting
- Healthcare Services
- Shared Service Centers
Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to talking to you about working at Novotech.
Responsibilities
Responsibilities:
- Key Responsibilities
- 1. Billing Operations Management
- Lead and oversee end-to-end customer billing activities across multiple business units and regions.
- Ensure invoices are generated accurately and issued within contractual timelines.
- Review billing events and supporting documentation prior to invoice release.
- Validate milestone, time & materials, pass-through, investigator float, and ad-hoc billing transactions.
- Ensure compliance with customer contracts, company policies, and financial controls.
- Monitor invoice processing queues and ensure timely completion.
- 2. Team Leadership & People Management
- Lead, mentor, and develop a team of Billing Analysts and Associates.
- Conduct workload planning and resource allocation.
- Monitor team productivity and service delivery metrics.
- Provide coaching, training, and performance feedback.
- Support employee development and succession planning.
- Foster a high-performance and customer-focused team culture.
- 3. Stakeholder Management
- Act as the primary escalation point for billing-related issues.
- Partner with Project Managers to ensure billing readiness.
- Collaborate with AR, AP, Treasury, Finance, and Business Development teams.
- Build effective working relationships with external customers and sponsors.
- Participate in customer calls related to invoice disputes and billing clarifications.
- 4. Revenue Assurance & Billing Controls
- Ensure all billable activities are accurately captured.
- Identify and address potential revenue leakage.
- Review billing exceptions and adjustments.
- Support credit note reviews and billing corrections.
- Ensure complete audit trails and documentation are maintained.
- 5. Reporting & Financial Analysis
- Prepare and review weekly and monthly billing reports.
- Monitor billing performance against KPIs.
- Provide revenue and billing trend analysis to management.
- Track aged unbilled balances and billing backlogs.
- Support month-end and year-end close activities.
- 6. Process Improvement & Automation
- Identify opportunities for process standardization and automation.
- Drive continuous improvement initiatives within the billing function.
- Support ERP and system enhancement projects.
- Develop and maintain billing SOPs and process documentation.
- Promote best practices across global billing teams.
- 7. Quality & Compliance
- Ensure billing activities comply with internal controls and audit requirements.
- Maintain high levels of invoice accuracy and quality.
- Support internal and external audits.
- Ensure confidentiality of financial and customer information.
Qualifications
Minimum Qualifications & Experience:
- Minimum Qualifications
- Education
- Bachelor's Degree in Commerce, Accounting, Finance, Business Administration, or a related discipline.
- MBA Finance, CA, CMA, ACCA, CPA, or equivalent qualification is preferred.
- Experience
- 7-10 years of experience in Billing, Accounts Receivable, Revenue Operations, or Finance Shared Services.
- Minimum 3 years of team leadership or supervisory experience.
- Experience working in multinational and shared service environments.
- Exposure to project-based billing models preferred.
- Experience working with global stakeholders across APAC, Europe, and North America.
About Us
Novotech is a global full-service clinical Contract Research Organization (CRO).
At Novotech, ambition meets opportunity. As a globally recognized leader in clinical research and scientific advisory services, we are proud to combine our position at the forefront of the industry with an award-winning workplace culture that values ambition, innovation, and growth. Named Employer of Choice, Great Place to Work and Employer of Choice for Gender Equality (EOCGE), we are committed to fostering an environment that reflects the life-changing work we do.
Since 1997, we have expanded our global footprint, now with 30+ offices across Asia-Pacific, the United States, and Europe. This growing network unites professionals from diverse backgrounds and disciplines to advance therapies that improve patient outcomes worldwide.
At Novotech, our employees are at the heart of our success. By offering trust, flexibility, and autonomy through programs like NovoLife, our flexible benefits framework, we empower team members to create an effective work-life balance that delivers professional satisfaction and maximum results for clients.
With access to mentorship opportunities, professional development programs, and a dynamic community, Novotech offers a platform for driven individuals to achieve personal growth while shaping the future of healthcare. Join us to be a part of a team that values your contributions and supports your ambition to make a global impact.
At Novotech we have advanced therapeutic and regulatory expertise, the ability to execute across markets and a client-centric service model, so that our clients get a trusted, long-term partner and an accelerated path to bring their life-changing advances to market. This gives our employees the opportunity to develop their careers by joining a diverse and supportive global organization with a collaborative culture, whilst working with clients on the cutting-edge of life sciences.
At Novotech you will work alongside empowered teams with a shared commitment to success.
- Strategic vs transactional mindset.
- Ability to gain insights and make proactive decisions quickly.
- Culture that fosters partnership and collaboration, where every voice is heard and valued.
- Ongoing support from senior stakeholders and leadership team.
.
