The posting
Job Description
All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.
Responsibilities
- Role and responsibilities
Generic responsibilities
- These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Professional Development Plan.
- Adhere to NRC policies, tools, handbooks, protection information management standards and data protection procedures.
- Support accurate and timely collection, digitisation, consolidation and validation of PfV monitoring and activity information from the four project LGAs.
- Maintain updated ITTs, approved protection databases, submission trackers and dashboard source datasets under PDM and MEAL technical guidance.
- Maintain secure, complete and traceable physical and electronic programme records, including authorized Means of Verification.
- Identify and promptly flag incomplete, inconsistent, late or potentially compromised data; track follow-up and corrections.
- Prepare routine data quality and submission reports, attend data review meetings and support timely programme reporting.
- Coordinate with PfV field teams, MEAL, IMO and relevant partners while respecting access restrictions and information sharing protocols.
- Plan and deliver assigned tasks with accuracy, integrity, confidentiality and accountability, working under pressure with minimal supervision.
Specific responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
- Receive, register and consolidate protection monitoring and activity datasets from Bama, Gwoza, Monguno and Madagali; maintain a submission tracker and follow up on missing or late field returns.
- Digitize approved hard-copy monitoring forms, activity records and other authorized programme documentation accurately, checking legibility, completeness and consistency against source records.
- Carry out routine data entry, cleaning, de-duplication and basic validation using NRC-approved tools; flag missing fields, conflicting figures, duplicate entries and unusual trends to the PDM and MEAL for resolution.
- Support the PDM in maintaining the Protection Monitoring Dashboard by updating validated source datasets, checking dashboard inputs and documenting changes; do not independently approve or publish protection analysis.
- Update protection indicator tracking tables (ITTs), activity databases and other approved reporting trackers with verified information; reconcile totals, reporting periods, locations and disaggregations with MEAL colleagues.
- Maintain separate, access-controlled records for protection monitoring, referrals, Individual Protection Assistance (IPA) and protection case management as authorised; do not merge identifiable case records into general dashboards or circulate case-level information without approval.
- Maintain a data quality and correction log, assign follow-up actions to relevant field focal points and escalate suspected data tampering, unauthorised access, loss or disclosure immediately through NRC reporting channels.
- Support completeness checks of Means of Verification (MoVs), attendance records, referral documentation and authorised IPA/PCM tracking records, without making case eligibility or assistance approval decisions.
- Maintain organised and secure physical and electronic filing, version control, naming conventions, restricted access, approved retention schedules and safe archiving of documents in accordance with NRC policies.
- Coordinate regularly with the four LGA teams and implementing partner data focal points to obtain submissions, clarify data gaps and support consistent use of approved forms and reporting templates.
- Work closely with NRC MEAL, and IMO colleagues to apply approved data standards, conduct routine reconciliations, support data review meetings and prepare accurate data extracts for authorised reporting.
- Prepare weekly data submission and completeness updates for the PDM, including progress against reporting deadlines, outstanding issues, data quality risks and corrective actions; provide ad hoc updates as requested.
- Support timely preparation of validated aggregate information for programme and donor reporting, ensuring figures are traceable to approved source records and do not disclose personally identifiable information.
- Follow NRC protection information management standards, informed consent, confidentiality, safeguarding, data protection and information sharing protocols; use only authorized systems and report any breach promptly.
- Prepare and follow a weekly work plan, organize competing tasks, meet agreed deadlines and proactively request guidance when technical decisions or permissions exceed the assistant role.
Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
Protection from Violence Programme Development Manager (PDM), PfV Team Leaders, Officers, Technical Assistants and case workers
NRC MEAL team, and Information Management
Other NRC Core Competencies, Partnerships and relevant programme/support teams
Implementing partners and field data focal points, through approved coordination channels
Recruitment and appointment are contingent upon confirmation of project funding; any contract extension is subject to funding availability and organizational requirements.
Scale and scope of position
Staff:
No line-management responsibility for NRC staff or CBPNs.
Stakeholders:
PfV field teams across four LGAs, NRC MEAL, IMO, implementing partners and authorised data focal points.
Budgets:
N/A
Information:
Sensitive protection monitoring and activity records; access to identifiable PCM/IPA records only as explicitly authorised.
Legal or compliance:
Term of Employment; NRC information security, data protection, confidentiality and safeguarding requirements.
Qualifications
- Diploma or degree in information management, statistics, computer science, social sciences or a related field; relevant practical experience may be considered.
- At least two years of relevant experience in data entry, database administration, monitoring data management or programme information support, preferably in humanitarian programming.
- Good working knowledge of Microsoft Excel, Word, Power BI, email and digital data collection platforms such as Kobo/ODK; ability to use templates, formulas, filters and basic data validation.
- Demonstrated accuracy in data entry, reconciliation, data cleaning, document control and maintaining clear electronic and physical filing systems.
- Basic understanding of protection information management, data minimization, informed consent, confidentiality, secure data handling and safe information sharing.
- Ability to compile and update indicator tracking tables (ITTs), routine monitoring databases and dashboard source datasets under technical guidance.
- Ability to identify missing, duplicate or inconsistent records, maintain issue logs, follow up on corrections and escalate potential data integrity breaches promptly.
- Strong organizational skills, written English for routine reporting, ability to prioritize deadlines and work independently with minimal supervision.
- Knowledge of the humanitarian context in Borno and Adamawa, relevant local languages and experience supporting geographically dispersed field teams are advantages.
2. Behavioural competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
- Handling insecure environment
- Planning and delivering results
- Empowering and building trust
- Communicating with impact and respect
- Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
- The Job Description
- The Work and Development Plan
- The Mid-term/End-of-trial Period Performance Review Template
- The End-term Performance Review Template
- The NRC Competency Framework
About Us
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all employees to:
• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
