The posting
Job Description
At NRI, we bring together deep technology expertise, capability and real-world industry experience to help organisations solve complex challenges and shape what’s next. From IT advisory and enterprise transformation to quality engineering, cyber, cloud and managed services, we work across the full technology lifecycle - turning ideas into outcomes that make a difference. With a global heritage and a strong presence across Australia, New Zealand and Asia, we combine the scale and capability to take on complex challenges with the agility, collaboration and the personal connection of a local team.
THE OPPORTUNITY
Our Managed Services team helps organisations maximise the value of their technology investments by ensuring critical systems remain secure, resilient, high-performing and ready for the future. Working across cloud, infrastructure, networks, cybersecurity, applications and service management, we deliver proactive, outcome-focused services that support the technology environments businesses depend on every day. Leveraging automation, AI-driven insights and deep technical expertise, we help clients improve reliability, optimise performance, reduce risk and drive continuous improvement.
Based in Manila, our Global Delivery Centre is an integral part of how we deliver these services, connecting talented Philippines-based specialists with our teams and clients across Australia and the wider NRI Group. Joining our team means collaborating with talented specialists, working across diverse technologies and contributing to meaningful outcomes for some of Australia's leading organisations.
Bring your expertise to our team as a Wintel Systems Engineer, who provide technical support and maintenance across enterprise infrastructure. The role involves managing and maintaining Windows Server Infrastructure, Active Directory Services, Office 365 (including Exchange Online), VMware ESXi, SCCM, physical servers, storage, and related systems.
KEY RESPONSIBILITIES
- Provide technical support & maintenance for Windows Server Infrastructure, File/Print Services, Active Directory Services, Office 365 including Exchange Online, VMware ESXi, SCCM, Physical Server, Storage and other systems.
- Install, repair, patch & maintain existing technologies.
- Utilise & comply with all relevant NRI methodologies, standards, processes & procedures, including but not limited to, the Business Management System (BMS) & Service Management Methodology (SMM)
- Liaise with external vendors as required to ensure timely resolution of hardware / software issues
- Maintain current levels of documentation as per contractual obligations
- Assist with delivery of both on-premise & public cloud-based projects
- Facilitate/participate in engagements with client & 3rd party organisations on technology issues as required
- Generate infrastructure reporting
- Escalate issues which cannot be resolved within SLA & communicate with client
- Participate in ongoing continuous improvement activities
SKILLS & EXPERIENCE
- At least 5-6 years’ experience as a Wintel/Cloud Engineer in a managed service environment or large government agency
- Strong background in Active Directory, GPO, Certificates, Azure, M365, VMware
- VMware – vSphere, vCenter, ESXi, virtualization best practices
- Strong technical expertise in enterprise storage platforms, including Hitachi Vantara, Pure Storage, & HPE storage solutions, with experience in SAN design, administration, performance tuning, replication, & troubleshooting
- Proven experience managing & supporting enterprise backup and recovery environments, including Commvault, Arcserve, & Veeam, with a strong understanding of backup architecture, disaster recovery, data protection, & recovery testing.
- Experience with automation, scripting & coding
- Knowledge of security best practices & data protection principles
- Excellent communication & collaboration skills
- Certifications are a plus
WHY YOU’LL LOVE WORKING AT NRI
At NRI, we believe great careers are built through solving complex challenges, continuous growth and the opportunity to make an impact. Whether you're deepening your technical expertise, developing as a leader or exploring where your career can take you next, you'll have the opportunity to build capability, make an impact and shape what's next.
Build expertise that makes an impact. Work alongside talented technologists, consultants, industry specialists and problem-solvers on complex challenges that create real outcomes for our clients. You'll be surrounded by people who are generous with their knowledge and invested in helping each other grow.
Shape your career. Your career is yours to build. With clear career pathways, structured development, technical certification opportunities, leadership programs and access to extensive learning resources, you'll have the support to develop your expertise and explore new opportunities.
Make your expertise count. From performance and technology delivery, transformation, quality engineering and managed services, you'll have the opportunity to take on challenging and rewarding work, contribute your ideas and see the impact of what you do.
Bring your perspective, belong here. We want NRI to be a place where people feel respected, included and able to do their best work. We value different experiences, perspectives and ways of thinking, and are committed to creating an environment where everyone can belong and contribute.
YOUR EXPERIENCE MATTERS, YOUR POTENTIAL IS YOURS TO EXPLORE
You don't need to tick every box to belong at NRI. We value curiosity, capability, attitude and the willingness to learn and we encourage you to apply if you can see yourself growing into this role - or another opportunity across NRI.
At NRI, we value different experiences, perspectives and ways of thinking. We are committed to an inclusive workplace where everyone has the opportunity to belong, contribute and grow.
This role is based in Manila, Philippines.
