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Open nowPosted yesterday

IT Operations Support Engineer

NSEARCH GLOBAL PTE. LTD.

Pay
SGD 4,000 – SGD 6,000 a month
Where
Singapore
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Your applicationOpen nowIT Operations Support EngineerNSEARCH GLOBAL PTE. LTD. · Singapore

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted yesterday

The posting

Our client, one of Asia-Pacific’s leading organizations is looking for:

IT Operations Support Engineer

Responsibilities:

  • Attend to users' enquiries and provide timely responses.
  • Attend to users' issues, ensure system responses are monitored and addressed promptly, and escalate technical challenges to the relevant parties where necessary.
  • Attend live tracing sessions with users and the system vendor on issues that require further investigation.
  • Provide clarification sessions (online/in-person) to users and the system vendor where required.
  • Troubleshoot issues with the system vendor and review Root Cause Analysis (RCA) reports to assess whether resolutions have been correctly identified and applied.
  • Update and review documentation to ensure user guides and functional specifications are accurate and kept up to date promptly.
  • Support Community events by collecting feedback and queries raised during the event and update the Product Owner accordingly. This includes participation in regular sessions (e.g. fortnightly or monthly) with a group of users to review and discuss system enhancements.
  • Support any related briefing sessions/UAT/Testing with users. This includes taking notes, collecting feedback, providing support to users on queries raised.

Requirements:

  • Degree holder with more than 3 years of working experience
  • Minimum 1 to 2 years of experience in IT helpdesk or Level 1 technical support roles, attending to users' enquiries and issues.
  • Experience in using Jira tracking tool.
  • Experience in troubleshooting IT system issues and working with system vendors on root cause analysis and resolution.
  • Experience in reviewing and updating technical documentation such as user guides and functional specifications.
  • Experience in supporting or participating in user engagement sessions, such as training, clarification, or community events.
  • Experience in monitoring system responses and escalating technical challenges to the relevant stakeholders promptly.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “IT Operations Support Engineer"

Only shortlisted candidates will be notified.

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EA License Number: 10C3636 EA Personnel Name: Chauhan, Asmita EA Personnel Registration Number: R1980706

By submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application.

Posting text belongs to the employer. Removal requests: contact us.

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