Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 37 days ago

Customer Manager

nShift

Where
Denmark
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer ManagernShift · Denmark

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on nShift's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.3%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 37 days ago

The posting

**About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

**Purpose of role

**As a Customer Manager, you'll own the long-term success and commercial growth of a portfolio of mid- & enterprise sized customers across your home market in Denmark. You'll be the face of nShift to these accounts - a trusted adviser who understands their business, anticipates their needs, and helps them unlock more value from our platform over time.

This is a role for someone who loves building real relationships, is energised by commercial conversations and takes genuine pride in customer outcomes. You'll work across nShift's full product portfolio - delivery management, checkout, tracking and returns - and collaborate closely with Support, Product, Professional Services and Marketing to make sure your customers are always getting the most out of what we offer.

**Overall Responsibilities

**

  • Full commercial ownership of a portfolio of customers, with accountability for net revenue retention and expansion
  • Drive upsell and cross-sell opportunities across nShift's full product suite, identifying where customers can unlock additional value
  • Own renewals end-to-end - building strong relationships well in advance of contract dates and proactively managing risk to prevent churn
  • Develop and execute account plans for your customers, aligning nShift's roadmap and capabilities to their long-term business goals
  • Build and maintain relationships across multiple stakeholder levels, from day-to-day champions to C-suite executives
  • Maintain an accurate and healthy pipeline of expansion and renewal opportunities in Salesforce
  • Use data and business insights to make compelling cases for adoption, expansion, and deeper integration
  • Act as the voice of the customer internally — feeding market intelligence and customer feedback into Product, Marketing, and Leadership
  • Represent nShift at customer meetings, industry events and trade shows across the region

**Must-haves

**

  • Proven track record in account management or B2B SaaS sales, with strong experience managing renewals and driving expansion revenue
  • Excellent communication and presentation skills - you're comfortable in a boardroom and equally at ease in a working session with a technical team
  • Ability to manage a complex portfolio of accounts simultaneously, prioritising effectively and staying proactive rather than reactive
  • Strong commercial acumen - you understand SaaS contracts, pricing structures, and how to build a compelling business case
  • Data-driven mindset: you use numbers to understand account health, identify opportunities, and make persuasive arguments
  • A genuine passion for building long-term customer relationships, not just closing deals
  • Fluency in Danish and English; proficiency in Dutch or German is an advantage.
  • Located in Copenhagen, Aarhus or Silkeborg

**Nice to have

**

  • Experience in logistics, e-commerce, retail, or supply chain — or working with customers in these sectors
  • Familiarity with multi-carrier shipping, parcel delivery, or returns management platforms
  • Experience with Salesforce or a similar enterprise CRM
  • A network of relevant contacts across the Nordic retail or logistics landscape

**What We Offer

**

  • A commercial role with real ownership and direct impact on revenue
  • A collaborative, international team that genuinely cares about doing right by customers
  • Competitive salary with performance-based commission
  • The chance to grow with a category-leading company at a pivotal point in its journey
  • Flexible working with regular travel across the Nordics, Benelux and UK based on your customer portfolio

**Please ensure you upload your CV in English

**At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against nShift's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on nShift's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    nShift's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.