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Open nowPosted 20 hours ago

Business Customer Experience Specialist (Wausau, WI)

Nsight, Cellcom, GLAS, Nsight Telservices, Nsight Tower28 open roles

Where
Outside Sales - Wausau (Stewart Ave), 1700 STEWART AVE, Wausau, Wisconsin, United States of America
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Your applicationOpen nowBusiness Customer Experience Specialist (Wausau, WI)Nsight, Cellcom, GLAS, Nsight Telservices, Nsight Tower · Outside Sales - Wausau (Stewart Ave), 1700 STEWART AVE, Wausau, Wisconsin, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Nsight, Cellcom, GLAS, Nsight Telservices, Nsight Tower's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Nsight, Cellcom, GLAS, Nsight Telservices, Nsight Tower postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 20 hours ago

Nsight, Cellcom, GLAS, Nsight Telservices, Nsight Tower median: 20 days open

The posting

Job Summary: The Business Customer Experience Specialist role entails providing comprehensive sales support to wireless sales consultants, major account representatives, and agents. Responsibilities include analyzing customer account information, resolving billing issues, and promoting Cellcom services to both business and consumer customers. Additionally, the role involves administrative tasks, assisting with trade shows, and delivering exceptional customer service both over the phone and in person. Responsibilities & Duties: - Provide sales support to wireless sales consultants and major account representatives - Perform administrative functions such as system data entry, equipment delivery, inventory tracking, and correspondence writing. - Assist customers over the phone and in person, handling billing questions and promoting Cellcom services. - Analyze customer account information, perform rate plan analysis, and resolve billing issues. - Assist with trade show and tabletop set-up, staffing, and walk-in customer sales opportunities, including activating new equipment and general customer service responsibilities. -Other duties as assigned Requirements: - Four-year high school education or equivalent required. - Associate degree preferred. - Minimum of two years' experience in customer service or sales, with knowledge of wireless sales and service preferred. - Valid driver’s license required. - Ability to analyze customer account information, perform rate plan analysis, and resolve billing issues.

A detail-oriented individual who enjoys providing excellent customer service, resolving billing issues, and supporting sales initiatives in a dynamic wireless telecommunications environment would thrive in this role as a Business Customer Experience Specialist.

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