The posting
Ensure timely preparation of classes
- Conduct daily Gemba walks to monitor operations, safety, and improvement opportunities.
- Prepare course documents, assessment materials, and training props.
- Set up training rooms, furniture, and laptop carts according to course needs.
- Support specialised and ad hoc requirements for corporate or customised courses.
- Coordinate with Digital Operations to ensure pre-delivery readiness, including courseware and refreshments.
- Manage offsite training logistics, including courier coordination for materials, equipment, and stationery.
Ensure timely closure of classes
- Perform batch filings for face-to-face classes in accordance with SLA requirements.
- Prepare and print hardcopy certificates for selected courses.
- Mark assessment papers using OMR systems and generate results.
- Upload assessment results and update scores in the system.
- Scan and process assessor evaluations via OMR.
- Submit required face-to-face class details to funding agencies during audits.
- Manage inventory of stationery, props, training equipment, and bulk course materials.
- Maintain centre cleanliness and overall tidiness.
- Ensure a safe working environment for trainees, trainers, and staff.
Manage stakeholders
- Assist Trainers and Trainees in the facility.
- Maintain good customer service relationships at all times.
Basic technical and electrical knowledge to support troubleshooting
- Technical Troubleshooting: Ability to identify and troubleshoot common technical issues involving equipment, electrical fittings and general workplace infrastructure.
- Basic Electrical Knowledge: Understanding of basic electrical systems, power supply, electrical fittings & common electrical faults, with the ability to advise on appropriate next steps.
- Contractor Coordination: Ability to communicate technical issues clearly to contractors, coordinate inspections and rectification works, and follow up to ensure timely resolution.
- Technical Assessment and Advice: Ability to provide practical recommendations to CMs on technical and electrical matters, including assessing proposed rectification works and identifying when specialist expertise is required.
- Preventive Maintenance: Ability to identify potential maintenance concerns and recommend preventive measures to minimise recurring issues and operational disruptions.
- Safety Awareness: Understanding of electrical safety requirements & the importance of engaging qualified personnel for electrical works beyond the candidate’s competency or authorization.



